Nicole Rounsevelle
Glen Burnie
Summary
Dedicated AR Clerk known for achieving outstanding results in cash application and problem resolution. Skilled in preparing aging reports and fostering client relationships to improve cash flow and reduce outstanding balances.
Overview
19
19
years of professional experience
Work History
AR Clerk
Canada Dry Potomac Corporation
Landover, MD
11.2020 - Current
- Reconciled customer accounts to resolve discrepancies and maintain data integrity.
- Prepared aging reports regularly to identify potential collection risks and prioritize collection efforts accordingly.
- Reduced outstanding invoices by maintaining regular follow-ups with clients.
- Collaborated effectively across departments to resolve customer issues, improving overall satisfaction and promoting timely payments.
- Analyzed aging reports to prioritize collections efforts and reduce outstanding balances.
- Developed relationships with clients to facilitate prompt payments and improve cash flow.
- Ensured compliance with internal controls by adhering to established policies and procedures related to accounts receivable management.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Exceeded cash application targets through consistent accuracy and attention to detail during data entry tasks.
- Provided exceptional customer service by promptly addressing inquiries regarding account balances and payment terms.
Master Bartender
TGI Fridays
Hanover, MD
09.2007 - 03.2020
- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Managed bar inventory, ensuring availability of quality ingredients and adherence to safety standards.
- Trained and mentored new bartenders on drink preparation techniques and customer service excellence.
- Developed seasonal drink menus, incorporating customer feedback to drive sales and improve satisfaction.
- Implemented efficient workflows during peak hours, improving service speed and reducing wait times.
- Engaged with guests to create memorable experiences, fostering repeat business through exceptional service.
- Maintained cleanliness and organization of the bar area, complying with health regulations and company policies.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
High School Diploma -
Thomas Stone High School
Waldorf, MD05-2004
Skills
- Skilled in using accounting software applications
- Cash application
- Accurate payment posting
- Problem resolution
- Statement reconciliation
- Report preparation
- Transaction reviewing
- Detailed account evaluation
- Organization skills
- Service excellence
- Analytical problem-solving
- Collaborative teamwork
Timeline
AR Clerk
Canada Dry Potomac Corporation
11.2020 - Current
Master Bartender
TGI Fridays
09.2007 - 03.2020
High School Diploma -
Thomas Stone High School