Nicole` Terry
Baltimore
Summary
Dynamic Licensed Cosmetologist with a proven track record at Hair Cuttery, excelling in hair styling and customer service. Expert in implementing innovative trends and managing salon operations, resulting in enhanced client satisfaction and loyalty. Strong communicator with a keen attention to detail, dedicated to delivering exceptional salon experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Cosmetologist/Hair Stylist
Hair Cuttery
Baltimore
02.2024 - 09.2025
- Delivered personalized hair care services, specializing in coloring, cutting, and chemical treatments to enhance client satisfaction.
- Trained and mentored new salon employees on company policies and customer service standards to foster a knowledgeable team.
- Maintained compliance with health and safety regulations through a clean, organized salon environment.
- Coordinated daily operations with salon manager to streamline workflow and optimize service delivery.
- Managed store opening and closing procedures to maintain security and operational integrity.
- Handled inventory management and cash deposits to optimize financial accuracy.
Licensed Cosmetologist/Hair Stylist
Coco glammed u
Baltimore
02.2023 - 04.2025
- Delivered exceptional salon services, including haircuts, styling, coloring, and treatments.
- Utilized extensive product knowledge to recommend tailored hair care solutions for clients.
- Implemented new styling trends to enhance client experiences and service offerings.
- Managed salon appointments, improving client flow and minimizing wait times.
- Oversaw all operations of a salon booth rental business, ensuring seamless daily functioning.
- Developed marketing strategies that attracted new stylists and increased booth occupancy.
- Created online booking system for salon booths, simplifying reservation process for stylists.
Mortgage Benefits Specialist
SUREFIRE Marketing
Baltimore
10.2015 - 01.2023
- Advised clients on tailored mortgage options, rates, and terms to align with unique financial needs.
- Educated clients on fixed-rate and adjustable-rate mortgage types to facilitate informed decision-making.
- Connected qualified customers with financial institutions to secure optimal lending solutions.
- Resolved client concerns swiftly, ensuring a positive lending experience.
- Monitored compliance with federal and state regulations concerning employee benefits.
Table Games Dealer
Horseshoe Casino
Baltimore
01.2020 - 03.2020
- Ensured fair play in blackjack games, upholding gaming regulations to maintain integrity.
- Interacted professionally with diverse clientele, enhancing customer experience.
- Monitored gaming floor for suspicious activities and rule violations to ensure patron security.
- Collaborated with dealers to maintain game pace and facilitate smooth shift transitions.
- Efficiently handled cash transactions by accurately counting chips and providing correct change.
- Participated in training sessions to stay updated on new games, rule changes, and industry trends.
Wireless Specialist/Assistant manager
Russell Cellular
Baltimore
04.2019 - 03.2020
- Activated and updated accounts for new and existing clients, enhancing customer satisfaction.
- Resolved customer complaints promptly, maintaining high service quality.
- Supervised and trained a team of 4 employees, boosting productivity.
- Managed daily operations, streamlining workflow across all functions.
- Oversaw operational activities during manager's absence, ensuring continuity.
- Conducted regular inventory checks to maintain accuracy and minimize shrinkage.
- Executed cash handling procedures, including register management and reconciliation of discrepancies.
Car sales
Koons ford Baltimore
Baltimore
11.2018 - 01.2019
- Managed complete sales process from initial contact to vehicle delivery, ensuring customer satisfaction throughout.
- Established and maintained strong client base through exceptional customer service, driving high repeat business rates.
- Collaborated with finance department to secure competitive financing options, directly enhancing sales volume.
- Coordinated test drives for potential buyers, facilitating firsthand vehicle experience that supported informed purchasing decisions.
- Followed up with prospective customers via phone or email to resolve inquiries and concerns, contributing to higher customer engagement.
- Monitored industry trends, new vehicle models, and competitor offerings to provide accurate customer information.
Cosmetologist/Hair Stylist
Supercuts
Baltimore
04.2016 - 08.2018
- Applied advanced cutting, coloring, and styling techniques to tailor looks for individual clients
- Consulted with clients to understand their desired hairstyles and offered professional recommendations based on their hair type and face shape
- Delivered personalized hair styling services, fostering client satisfaction and loyalty
- Cultivated strong client relationships through attentive customer service and effective communication
- Maintained a clean and organized work station, ensuring a safe environment for both staff and clients
- Participated in regular team meetings to discuss salon goals, share ideas for improvement, and provide feedback on performance metrics
Sales Associate
Antwerpen Nissan
Owings Mills
09.2017 - 03.2018
- Guided customers during test drives, highlighting key vehicle features to support informed purchasing decisions.
- Cultivated strong client relationships through proactive outreach and tailored service, enhancing customer satisfaction.
- Tracked sales activities, documenting contacts, deals closed, and follow-up actions to ensure organized workflow.
- Participated in product training sessions to remain informed about new car models and industry trends.
Education
Cosmetology - Associate in Science
Fortis college
Baltimore, MD03.2016
Skills
- Hair styling and coloring
- Cosmetology expertise
- Sanitation practices
- Customer communication and service
- Sales negotiation and closing
- POS systems expertise
- CRM software proficiency
- Attention to detail
- Workplace safety compliance
- Store management
- Teamwork and motivation
- Conflict management
- Phone interaction
- Computer operation and literacy
- Microsoft Office proficiency
- Employee relationship building
- Analytical skills development
- Stakeholder relations
- Promotion strategies
- Outdoor work capability
- Interviewing skills
Certification
• Driver's License, 11/01/14-09/30/30, C
• Cosmetology License, 09/01/16- 02/28/27, State board of cosmetologist
• Cosmetology License, 09/01/16- 02/28/27, State board of cosmetologist
Additional Information
Paul Mitchell certified color and cutting, Redken certified, CRM certified
Professional Summary - Skills
- Microsoft Word
- Excel
- Power Point
- WPM 45-50
- Detailed oriented
- Excellent communication
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Licensed Cosmetologist/Hair Stylist
Hair Cuttery
02.2024 - 09.2025
Licensed Cosmetologist/Hair Stylist
Coco glammed u
02.2023 - 04.2025
Table Games Dealer
Horseshoe Casino
01.2020 - 03.2020
Wireless Specialist/Assistant manager
Russell Cellular
04.2019 - 03.2020
Car sales
Koons ford Baltimore
11.2018 - 01.2019
Sales Associate
Antwerpen Nissan
09.2017 - 03.2018
Cosmetologist/Hair Stylist
Supercuts
04.2016 - 08.2018
Mortgage Benefits Specialist
SUREFIRE Marketing
10.2015 - 01.2023
Cosmetology - Associate in Science
Fortis college