Nielle Sanya
Laurel
Summary
Efficient Medical Assistant adept at managing administrative and patient care tasks in fast-paced environments. Committed to enhancing patient outcomes through effective communication and community engagement while ensuring safety protocols are upheld. Successful individual promoting many years of expertise helping pedestrians safely cross streets in a busy city. A reliable Crossing Guard with a community-oriented focus working in all kinds of conditions while standing for long time periods. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
17
17
years of professional experience
Work History
Crossing Guard
Prince George's County Police Department
Upper Marlboro
2021.11 - 2025.08
- Monitored pedestrian traffic to ensure safe crossings at busy intersections.
- Monitored traffic flow to ensure student safety while crossing.
- Provided detailed instructions to children regarding street crossing safety.
- Trained new crossing guards on safety protocols and procedures to enhance overall safety awareness.
- Reported hazardous conditions or incidents to the appropriate authorities promptly.
- Reported maintenance issues related to signage and crosswalks at crossings to appropriate agencies for timely repair.
Direct Support Professional
United Community Supports
Beltsville
2016.12 - 2024.03
- Enhanced patient outcomes by facilitating participation in recreational activities, both individually and in groups.
- Facilitated community integration and independence for individuals by accompanying them on outings.
- Reduced risk of injuries to staff and patients by implementing effective support and movement restraint techniques.
- Maintained accurate patient files with current vitals and behaviors to enhance treatment planning.
- Maintained clean, safe, and organized environments for optimal patient care.
City Letter Carrier
USPS
Washington
2010.01 - 2018.03
- Distributed mail on foot to approximately 200 residences and businesses per shift.
- Utilized portable electronic scanner to track parcels and update delivery status.
- Greeted customers and addressed inquiries on postal regulations and delivery costs.
- Communicated with customers regarding service concerns and inquiries promptly.
- Researched customer inquiries related to package delivery statuses effectively.
- Maintained professionalism while interacting directly with customers to enhance experience.
- Loaded and secured items in trucks to prevent damage during transit.
- Reported suspicious activities to supervisors immediately to ensure safety.
Receptionist
Quality Inn And Suites
College Park
2008.08 - 2012.01
- Maintained clean and neat reception area, ensuring positive first impression for visitors.
- Directed incoming calls to appropriate personnel and departments, facilitating effective communication and timely responses to callers' needs.
- Answered inquiries and resolved or escalated issues, promoting client satisfaction through efficient service.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Scheduled and confirmed reservations using the hotel's booking system.
- Handled guest check-ins and check-outs, ensuring smooth operations.
- Assisted guests with special requests and addressed concerns promptly.
- Processed payments and maintained accurate records of transactions daily.
Education
ServSafe Certifcation - Food And Nutrition
Prince George's Community College
Upper Marlboro, MD2023-07
Cosmetology License -
Hair Academy
Prince George's Maryland2011-06
High School Diploma -
Ballou High School
Washington, DC2009-06
Skills
Pedestrian safety
- Time management
- Traffic monitoring
- Safety protocol enforcement
- Incident reporting
- Community safety
- Time management
Accomplishments
- Home Aid
Assisted patients with bathing, dressing, daily hygiene and grooming.
Provided patients with transportation to and from medical appointments. - Reporting
Prepared regular charts on patients' health related history, medication restrictions and allergies. - Documentation
Ensured charting accuracy through precise documentation. - Quality Assurance
Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control. - Supervised team of 40 staff members.
Timeline
Crossing Guard
Prince George's County Police Department
2021.11 - 2025.08
Direct Support Professional
United Community Supports
2016.12 - 2024.03
City Letter Carrier
USPS
2010.01 - 2018.03
Receptionist
Quality Inn And Suites
2008.08 - 2012.01
ServSafe Certifcation - Food And Nutrition
Prince George's Community College
Cosmetology License -
Hair Academy
High School Diploma -
Ballou High School