Nija Murreld
Baltimore
Summary
Detail-oriented administrative and healthcare professional with experience in front desk operations, patient registration, scheduling, records management and document processing. Skilled in EMR systems, insurance verification, HIPPA compliance, and providing accurate courteous support ina fast-paced healthc are environment.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
University of Maryland Medical Center
03.2020 - 09.2021
- Answering multiline phone calls and transferring them to appropriate on and off-site locations, greeting patients and visitors, conducting safe and proper initial COVID-19 screening of patients and visitors prior to admitting into center.
- Responsible for scheduling and arriving patients through EPIC EMR system.
- Completed authorizations for new admissions.
- Conducted initial client interview and coordinated patient intake process for doctors and Counselors and ensures patients move through the intake process in an efficient and timely manner.
- Created and maintained excel reports for daily dissemination to doctors, Counselors, and relevant staff.
- Reviewed and verify patient information and proper medication dosage prior to submittal to pharmacies.
- Assist medical staff by transcribing results of patient and doctor consultations.
- Supported the center when needed by preparing examination rooms between appointments and collecting and documenting patient vitals.
Office Secretary
Baltimore County Public Schools (BCPS)
Baltimore, MD
04.2025 - Current
- Provide administrative support to school staff, students, and parents in a fast-paced educational environment.
- Manage front office operations including answering calls, scheduling meetings, and maintaining confidential student records.
- Assist with student attendance, report generation, and handling internal communications.
- Coordinate with faculty and administration to support daily school operations and ensure an organized front office.
- Utilize Microsoft Office tools and school-based platforms for data entry, communications, and record keeping.
- N. Murreld Resume
Customer Service Representative
CareFirst BlueCross BlueShield
Owings Mills, MD
04.2023 - 04.2025
- Update demographic information provides knowledge of health products.
- Answering member inquiries regarding benefits, claims, eligibility, and billing in call center environment.
- Deliver accurate information to customers.
- Direct callers to proper departments.
- Review and research claims and provide members accurate information.
- Communicate with appropriate departments for assistance.
- Follow up with members regarding updates with enrollment, COB or pharmacy situations.
- Refer members to in-network providers.
Customer Service Representative
Kaiser Permanente
MD
11.2022 - 04.2023
- Represents health plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues.
- Responds professionally to inquiries from internal/external customers.
- Initiates contact with the appropriate Health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.
- Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
- Documents conversations with members according to procedure.
Education
Associate of Applied Science - Health Informatics
Community College of Baltimore County (CCBC)
Baltimore, MD05-2028
High School Diploma - Business Management Career Track
Joppatowne High School
Joppa, MD06-2017
Skills
- Patient Registration & Admissions (EPIC, E-Clinical Works, IDX)
- Insurance Verification (Medicare, Medicaid, Commercial)
- Scheduling & Front Office Operations
- Medical Billing, Co-Pay & Payment Collection
- HIPAA & Confidentiality Compliance
- Medical Terminology Knowledge
- Strong Communication & Customer Service
- Problem-Solving & Multitasking in High-Pressure Settings
Timeline
Office Secretary
Baltimore County Public Schools (BCPS)
04.2025 - Current
Customer Service Representative
CareFirst BlueCross BlueShield
04.2023 - 04.2025
Customer Service Representative
Kaiser Permanente
11.2022 - 04.2023
Administrative Assistant
University of Maryland Medical Center
03.2020 - 09.2021
Associate of Applied Science - Health Informatics
Community College of Baltimore County (CCBC)
High School Diploma - Business Management Career Track
Joppatowne High School