Nikita Malloy
Capitol Heights
Summary
Results-oriented professional with a proven track record of completing tasks accurately and efficiently, even in the face of interruptions and competing demands. Experienced in delivering exceptional customer service, excels in building strong relationships with customers and patients, ensuring their needs are fully understood and met. Strong communication and interpersonal skills consistently provide superior customer service that exceeds expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
EBO Account Representative
Meduit
12.2022 - Current
- Processed patient payments and updated accounts.
- Kept detailed records of daily activities through online patient database EPIC
- Recorded accurate and efficient records in patient database.
- Input and bill patient insurance claims.
- Increased patient satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Schedule payment arrangements for outstanding hospital account balances
- Contacted customers to assess satisfaction and current needs.
Customer and Partner Care Specialist
Xometry, Inc
09.2019 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Verified accuracy of customer account information and updated when necessary.
- Input customer Tax exemption certificates
Customer Account Executive
Comcast
04.2017 - 02.2019
- Overcame customer objections utilizing consultative approach and established scripted responses
- Provided fast, knowledgeable service to maintain loyalty and deepen customer relationships
- Persuaded customers to take advantage of company offerings by utilizing professional telephone skills and extensive knowledge of cable
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Resolved product or policy issues and shared benefits of new technology
Education
Medical Assisting - Medical
American Career Institute
2012
High School Diploma -
Northwestern High School
1997
Skills
- Customer support
- Ledger management
- Document management
- Customer greeting and direction
- Team leadership
- Calendar coordination
- Safety management
- Staff training and management
- Strong verbal communication
- Employee management
- Accuracy in transaction reconciliation
- Financial account reconciliation
- Effective problem-solving
- Client interaction
- Data management
- Client account management
Certification
Certified Medical Assistant
Timeline
EBO Account Representative
Meduit
12.2022 - Current
Customer and Partner Care Specialist
Xometry, Inc
09.2019 - 11.2022
Customer Account Executive
Comcast
04.2017 - 02.2019
High School Diploma -
Northwestern High School
Medical Assisting - Medical
American Career Institute
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