Nikki Pizanias
Olney
Summary
Resourceful shift manager recognized for driving high productivity and efficient task completion. Expertise in team leadership, operational management, and conflict resolution. Proven ability to enhance team performance through effective communication, adaptability, and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Shift Manager and Bartender
Lone Oak Brewery/Fallen Oak Distillery
Olney
05.2020 - Current
- Supervised daily operations, ensuring compliance with company policies to maintain service standards.
- Developed training manuals, presentations, and hands-on sessions as part of a new employee training program.
- Resolved customer complaints to improve satisfaction and foster loyalty.
- Managed daily cash intake by counting out registers and tabulating profits.
- Designed promotional signage and contributed to Instagram marketing campaigns, creating branded content that increased business visibility and customer engagement.
- Communicated with upper management regarding operational challenges and solutions.
- Supported employees during peak periods, ensuring efficient task completion and maintaining service quality.
- Completed all opening and closing duties accurately according to established guidelines to ensure smooth operations.
Intern/Front desk/Dental Assistant
Olney Dental
01.2019 - 01.2021
- Assisted dentist chairside during various procedures, facilitating seamless workflow and patient care.
- Prepared treatment rooms for dental procedures by setting up instruments, equipment, and materials needed for each procedure.
- Ensured cleanliness and organization of treatment rooms and common areas to support patient comfort and safety.
- Coordinated appointment scheduling and patient communication to enhance office efficiency.
Education
Bachelor of Science - Psychology
Towson University
Towson, Maryland05-2024
Highschool Diploma - Sandy Spring, Maryland
Sherwood High School
Sandy Spring, Maryland05-2020
Skills
- Customer service
- POS systems
- Time management
- Team collaboration
- Leadership skills
- Problem solving
- Critical thinking
- MS Office Suite
- Expertise in Google Workspace
- Staff training
Languages
Greek
Native/ Bilingual
Spanish
Limited
Timeline
Shift Manager and Bartender
Lone Oak Brewery/Fallen Oak Distillery
05.2020 - Current
Intern/Front desk/Dental Assistant
Olney Dental
01.2019 - 01.2021
Bachelor of Science - Psychology
Towson University
Highschool Diploma - Sandy Spring, Maryland
Sherwood High School