Nikki Yoder
Sudlersville
Summary
Professional and detail-oriented receptionist with experience in insurance verification, billing support, and front desk operations. Skilled in managing multi-line phone systems, scheduling appointments, processing payments, and maintaining accurate patient or client records. Known for delivering excellent customer service while handling sensitive financial and insurance information with confidentiality and accuracy. Strong multitasking abilities with a dependable and organized work style in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Childcare Provider
Mrs Nikki’s Childcare
- Supervised daily activities to ensure safety and engagement of children in care.
- Developed age-appropriate learning activities to enhance cognitive and social skills.
- Implemented effective communication with parents regarding child development and concerns.
- Maintained a clean, safe environment meeting health and safety standards for children.
Residential House Cleaner
NY Cleaning Services LLC
03.2022 - Current
- Learned safe handling of cleaning chemicals and equipment to maintain a secure work environment.
- Assisted in routine cleaning tasks, including dusting, vacuuming, and sanitizing surfaces.
- Adapted to varying cleaning schedules based on client preferences and needs.
- Collaborated with team members to ensure thoroughness in all cleaning assignments.
Receptionist
Dr Neil Brayton
2016 - 2020
- Oversaw front desk operations to enhance patient check-in efficiency and streamline appointment scheduling.
- Managed multi-line phone system, ensuring efficient call direction and prompt inquiry resolution.
- Ensured accuracy of patient records and systematically updated information in electronic health record system.
Education
High School Diploma -
Queen Anne’s County High
Centreville, MDSkills
Detail-oriented receptionist with experience in insurance verification, patient billing, and claims processing Skilled in managing front desk operations, scheduling appointments, handling high call volumes, and maintaining accurate records Known for providing compassionate customer service while ensuring efficient billing and payment procedures
Timeline
Residential House Cleaner
NY Cleaning Services LLC
03.2022 - Current
Childcare Provider
Mrs Nikki’s Childcare
Receptionist
Dr Neil Brayton
2016 - 2020
High School Diploma -
Queen Anne’s County High