Nina Brown

Assisted pharmacists in preparing and dispensing medications accurately while maintaining strict compliance with regulatory standards and safety protocols. Protected confidential patient information in accordance with HIPAA regulations and supported inventory management to ensure adequate medication stock. Responded to phone inquiries from customers and healthcare providers, processed co-payments, and communicated with prescribers to verify dosages and refill authorizations. Counted, measured, and compounded medications following standard procedures, maintained pharmacy cleanliness and organization, monitored medication expiration dates, and helped resolve prescription issues to ensure efficient pharmacy operations.

Achieved high customer satisfaction by promptly addressing incoming calls and minimizing phone disruptions. Delivered accurate order transfers to curbside guests and third-party delivery partners, enhancing service reliability. Streamlined order entry in the POS system, contributing to operational effectiveness. Maintained quality packaging of carryout orders, ensuring compliance with brand standards and special instructions. Implemented age verification protocols for alcoholic beverage orders, promoting responsible service. Enhanced guest experience by effectively communicating modifications to food items. Fostered teamwork by clearly conveying guest needs to hosts, expeditors, and managers. Executed financial transactions through the POS system with accuracy, ensuring proper change and credit card processing.

Under the guidance of a licensed physical therapist, I document and respond to modifications of patient’s treatment plans and manage an accurate schedule for therapists and meetings for management. I create the appropriate paperwork for the therapist to complete follow-up care, discharges, or the need for medical equipment. I serve as an observer during therapy sessions. Also, as an assistant, I’m responsible for making sure the patients have the information needed for treatment, exercises, and equipment.

I participated in community outreach events. I collaborated with community partners to inform the community about services that Civic Works offered. We partnered with HUBs to assist applicants with their applications as well as inform them of their application status. I also assisted with other duties as needed.

Provided administrative support by assisting with daily office tasks such as filing, copying, and shredding, while also typing, editing, and proofreading documents and materials. Answered telephone calls, ran errands to various departments throughout the university, and managed multiple project requests from staff by prioritizing tasks to ensure work was completed accurately, neatly, and on time. Coordinated event scheduling and setup while ensuring compliance with university policies.

Supported daily management of department duties by allocating labor, leading meetings, communicating with internal and external suppliers. Reviewed and updated standard operating procedures. Ensured successful area performance through tracking, reporting, and feedback of associate performance. Coached associates to work safely. Identified and addressed safety hazards within the work area. Trained in simple bin count and count damages.