Nina Franklin
Columbia
Summary
Extensive background in Project Management, HR, Benefits and Payroll including experience in implementation, partner integration, recruitment (Exempt/Nonexempt) and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, personnel policies, job descriptions and management reports. Efficient in utilizing several software systems including ADP Workforce Now, Paylocity, UltiPro, Workday, and Peoplesoft
Resourceful Senior Human Resources Generalist known for high productivity and efficient task completion. Possess specialized skills in employee relations, talent acquisition, and regulatory compliance. Excel in communication, problem-solving, and adaptability, ensuring seamless HR operations and positive workplace environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Human Resource Generalist
CMT Service Inc
Silver Spring
10.2019 - Current
- Conduct detailed analysis of existing benefit programs to identify areas for improvement and cost savings.
- Research and recommending new benefit programs or enhancements to existing programs to attract and retain top talent.
- Managed relationships with benefit vendors and third-party administrators to ensure programs are effectively implemented and administered.
- Provide guidance and support to employees on benefit options, eligibility requirements, and enrollment processes.
- Collaborate with legal and finance teams to ensure benefit programs are in compliance with regulatory requirements.
- Analyze data on benefit utilization and costs to make informed decisions on program design and cost-sharing strategies.
- Developed benefit communications to educate employees on available benefits and sources.
- Participate in benefit plan renewals and negotiations with vendors to ensure favorable terms for the organization.
- Keeping abreast of industry trends and best practices in benefits administration to drive continuous improvement.
- Oversees ACA reporting for the company’s and update the compliance policies. Partner with payroll on both HR and company short/long term projects.
- Responsible for investigating issues/concerns and addressing with both the Complainant and Respondent with appropriate resolution.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Developed targeted recruitment strategies utilizing social media and job boards.
- Screened resumes and conducted initial interviews to assess candidate fit.
- Coordinated interview schedules between candidates and hiring teams effectively.
- Maintained applicant tracking system to streamline recruitment processes.
- Built strong relationships with candidates to enhance their experience during recruitment.
- Analyzed recruitment metrics to identify areas for process improvement.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Conducted exit interviews and completed employment termination paperwork.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Sourced, qualified and conducted screening interviews with job candidates.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
Senior HRIS Analyst III – IV
ADP
Owings Mills
05.2015 - 09.2019
- Accountable for maintaining personnel HR records during ramp up of manufacturing company to include: new hires, transfers, terminations, changes in job classifications, and merit increases with accuracy.
- Partner with HR leadership to support ADP mission by promoting collaborative working relationships between our plant staff by elevating concerns and developing solutions.
- Implement organizational design/structure as it relates to geographic business needs for both nationally and internationally.
- Process employee status changes, separation notices and related documentation.
- Assist management with EEO, AAP and other location specific programs.
- Monitors medical insurance and benefit programs while advising employees of eligibility, application information, form completion and verifying submissions.
- Oversees onboarding of new employees to include sick leave, overtime structure, performance management, the company’s compliance policies, and payroll participating in both HR and company short/long term projects.
- Responsible for investigating issues/concerns and addressing with both the Complainant and Respondent with appropriate resolution.
- Serves as company expert in ACA reporting and compliance.
- Manages central service process to ensure compliance to company standard regulations and policies.
- Tested company’s first-ever standardized electronic application and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes.
- Assis new clients with implementing benefits in ADP Workforce Now from initial analysis through first payroll processing.
Human Capital Management II
ADP
Owings Mills
04.2012 - 04.2015
- Staffing, Recruitment and Selection: Responsible for all salary and operative alternative sales benefit needs in which included postings, quotes, and offers.
- Worked with leaders of the business and ensured consistency in the Talent Management Process, focused on performance ranking, development plans, and performance improvement plans.
- Provided leadership to cross-functional teams in HR-related change initiatives for the facility.
- Trained management team on interviewing techniques and best practices, conducted workshops and one-on-one coaching sessions that contributed to sound hiring decisions recruiting both nonexempt and exempt positions.
- Instilled new culture, restructure management, improved HRIS systems, and revised system-wide quality improvement program.
- Investigated and responded to employee complaints, developed and maintained effective communication programs for team members ensuring a clean and safe working environment.
- Developed innovative concepts and provided Customer One support for the implementation of sophisticated customer experience solutions, consumer segmentation, and dealer support.
Benefits Specialist
Sirius XM Radio LLC.
New York
07.2011 - 03.2012
- Analyzed data and prepared complex benefit reports utilized daily, monthly, and quarterly by senior management.
- Processed HRIS reports, coordinated critical business activities such new hire orientation, open enrollment, and COBRA administration.
- Worked with senior management and created HR policies and procedures.
- Managed HR generalist workplace issues, developed orientation, training and incentive programs.
- In addition, managed personnel records, administered benefits enrollment/ programs and HR budget.
- Updated and maintained the new hire portal with updated information to comply with government, corporate guidelines, and HR policies.
- Identified and evaluated potential project risks, conducted research/analysis, and developed presentations, templates, summaries, and reports.
- Played an active leadership role in the training/development of others to ensure efficiency, consistency regarding concepts, and skills best suited for company policies and procedures.
- Assisted in designing, communicating, and implementing operations plans for completing projects.
Benefits Analyst
Duane Reade
New York
09.2009 - 01.2011
- Oversaw corporate-wide FMLA Administration including; the evaluation of FMLA requests and the determination of eligibility based on all applicable Federal, State, and Corporate guidelines.
- Audited employee benefit elections in ADP Health and Welfare Service Engine (Enterprise) system.
- Ensured the company operated in compliance with OSHA regulations and health and safety practices and audit vendor loss runs to prevent compensation errors.
- Administered 401(k) enrollments and prepared investment funding vendor wire transfers.
- Calculated and prepared monthly employee benefit arrears.
- Analyzed and maintained LOA reports and queries in ADP HRIS system.
- Promoted to fulfill a broad range of HR functions in which included: recruiting and administering benefits, disciplinary action and managed HR records.
- Distribute FMLA form and leave of absence application whenever requested or applicable to an employee.
HR Specialist
Marsh & McLennan LLC
Hoboken
02.2007 - 08.2009
- Developed and executed the first Return to Work Transitional Duty program. Coordinates and administers appropriate return to work processes.
- Oversaw employees participating in the return to work program, including applicable temporary duty placement.
- Serve as the primary contact for and manage all leave inquiries, educating employees and managers on leave and workers compensation process and related processes.
- Works closely with Insurance Carrier to contain workers compensation costs and reduce lost-time and restricted duty impact for work related injuries while also ensuring compliance with federal and state workers compensation regulations.
- Provides oversight and prevention strategies for workers’ compensation cases and all work-related injuries and illnesses.
- Responsible for identifying gaps and needs and designing programs, policies, and procedures that help prevent harm to workers and property.
- Track and document all FMLA leave including time taken, time available, and expiration of FMLA leave.
- Offers technical advice and consultation to management regarding safety program compliance such as accident investigation reports, injury prevention, and other industry-specific programs with an emphasis on prevention and safety.
- Works with managers/employees on organization’s policies related to disciplinary actions, performance and behavior improvement.
- Counsels employees and supervisory staff concerning job-related issues. Ensures that the formal disciplinary action process is communicated appropriately, and the rights of the participant are observed.
- Coordinates related activities; termination of employment including documentation, wage payout, benefit information, security, and all legal requirements.
Education
Project Management Certificate (PMC) -
Bloomfield College
Certified Healthcare Reform Specialist (CHRS) -
Health Care Reform Center
SHRM-CP - Human Resources Certification
Society of Human Resource Management
Bachelor of Science (B.S.) - Graphic Design
Florida A&M University
Skills
- HR Skills
- HR and Payroll Implementation
- Microsoft Excel Proficient
- Organizational Effectiveness
- Manufacturing Business Partner
- FMLA/ADA/EEO/WC/ACA
- HRIS Technologies
- Staff Recruitment & Retention
- ACA Reporting
- Benefits Administration
- HR Program/Project Management Methods
- Succession Planning/Talent Development
- HR Analytics
- Orientation & On-Boarding
- Training & Development
- Performance Management
- Organizational Development
- HR Policies & Procedures
- Data integration and conversion
- Recruitment
- Human resources information system (HRIS)
- Job description development
- Recruiting and sourcing
- Hiring metrics analysis
- Recruiting software experience
Certification
- SHRM-CP
- PMC
Timeline
Senior Human Resource Generalist
CMT Service Inc
10.2019 - Current
Senior HRIS Analyst III – IV
ADP
05.2015 - 09.2019
Human Capital Management II
ADP
04.2012 - 04.2015
Benefits Specialist
Sirius XM Radio LLC.
07.2011 - 03.2012
Benefits Analyst
Duane Reade
09.2009 - 01.2011
HR Specialist
Marsh & McLennan LLC
02.2007 - 08.2009
Project Management Certificate (PMC) -
Bloomfield College
Certified Healthcare Reform Specialist (CHRS) -
Health Care Reform Center
SHRM-CP - Human Resources Certification
Society of Human Resource Management
Bachelor of Science (B.S.) - Graphic Design
Florida A&M University