Hue Nhi Phan
Silver Spring
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Attentive Patient Service Representative skilled in managing patient charts, processing payments and creating and updating demographic. Detailed team player with strengths in communication, customer service and friendly personality.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Patient First Urgent Care Center
Rockville
12.2024 - Current
- Reviewed patient accounts for accuracy on a regular basis.
- Provided customer service by answering patient questions and addressing concerns.
- Sorted and distributed incoming mail daily.
- Answered incoming calls in a professional manner.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Scanned documents into electronic health record system as needed.
- Adhered to HIPAA regulations when handling confidential patient information.
- Maintained a clean and organized reception area.
- Maintained accurate records of services provided during each visit or procedure.
- Greeted patients upon arrival and directed them to the appropriate area.
- Inputted patient demographic data into electronic health record system.
- Assisted with the completion of medical forms and records.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Obtained proper authorization and identification to release confidential medical records.
- Documented and managed patient information in computer system.
- Registered patients by verifying records to update computer system and patient charts.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
- Communicated financial obligations to patients and collected fees at time of service.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Guided patients through the completion of consent and other required medical forms.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Explained policies, procedures and services to patients.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Nail Technician
Golden Nail Spa
Silver Spring
01.2008 - 12.2024
- Provided customer service to ensure satisfaction.
- Greeted clients and provided excellent customer service.
- Provided exceptional customer service to all customers.
- Provided customer service in a timely manner.
- Greeted customers and provided exceptional customer service.
- Provided customers with friendly customer service.
Education
High School Diploma -
Penn Foster High School
Scranton, PA03-2022
Skills
- Patient registration
- Insurance verification
- Payment processing
- HIPAA compliance
- Customer service
- Attention to detail
- Training & Development
- Dependable and responsible
- Customer satisfaction
Timeline
Patient Service Representative
Patient First Urgent Care Center
12.2024 - Current
Nail Technician
Golden Nail Spa
01.2008 - 12.2024
High School Diploma -
Penn Foster High School