Ninah Fauntleroy
Owings Mills
Summary
Dynamic and results driven Manager with a track record of success from the sanitation industry to the food and beverage industry. Demonstrated expertise in problem solving, time management, and customer service. Skilled in leading and training teams to deliver outstanding results to ensure client and customer satisfaction. Adept with team building to ensure a positive work environment for all; as well as to drive store performance.
Overview
6
6
years of professional experience
Work History
Barista Trainer
Giant Food Stores
11.2024 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Manager
CNN Ecosystems
07.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Barista
Giant Food Stores
08.2024 - 11.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista
Crescent Hotels & Resorts
09.2022 - 04.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Supervisor
CNN Ecosystems
03.2019 - 07.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved client satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
George Washington Carver Center For Arts And Tech
Towson, MD06-2020
Skills
- Leadership experience
- Barista mentoring
- Staff scheduling
- Supply ordering
- Complaint handling
- Sales proficiency
Accomplishments
- Promoted to Barista Trainer after 3 months.
- Memorized ingredients and recipes for all specialty drinks.
- Resolved product issue through consumer testing.
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
First quarter winner 2025, Demonstrating Value: Care
To take pride in ensuring that customer satisfaction is the number one notion of my career is to continuously show up and enforce nothing but the absolute best quality of service for all clients/customers. The primary objective each day is to ensure that every person in my care departs with a memorable and personalized experience, encouraging their return.
Timeline
Barista Trainer
Giant Food Stores
11.2024 - Current
Barista
Giant Food Stores
08.2024 - 11.2024
Barista
Crescent Hotels & Resorts
09.2022 - 04.2024
Manager
CNN Ecosystems
07.2020 - Current
Supervisor
CNN Ecosystems
03.2019 - 07.2020
George Washington Carver Center For Arts And Tech
Similar Profiles
Joseph Huggins IIIJoseph Huggins III
Produce Clerk at Giant Food StoresProduce Clerk at Giant Food Stores
Maxim FullerMaxim Fuller
Deli Clerk at Giant Food StoresDeli Clerk at Giant Food Stores
Anthony AlesiAnthony Alesi
PFS Facilitator/Backup Lead at Giant Food StoresPFS Facilitator/Backup Lead at Giant Food Stores
Connor WolfConnor Wolf
Cashier at Giant Food StoresCashier at Giant Food Stores
Jonathon BakerJonathon Baker
Math Teacher at Johns Hopkins Center For Talented YouthMath Teacher at Johns Hopkins Center For Talented Youth