Nisa Ellis
Bethesda
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
3
3
years of professional experience
Work History
Shift Leader & Barista
Pitango
Bethesda
06.2024 - 08.2024
- Demonstrated Leadership: Promoted to Shift Leader. Responsible for supervising team members and ensuring adherence to operational standards.
- Operational Management: Managed opening and closing procedures, including accurate cash handling and daily financial reconciliation.
- Client Relations: Provided high-level customer service, efficiently managing guest orders and resolving issues in a fast-paced environment.
Reception
Dogtopia
Bethesda
06.2023 - 08.2023
- Advanced Scheduling & Flow Management: Managed complex scheduling and client bookings to ensure the efficient flow and operation of the facility.
- Communication Gateway: Served as the primary point of contact, managing reception duties, greeting clients, and handling diverse inquiries professionally.
- Passionate Animal Care: Applied passion for animals to a corporate setting, helping the business to deliver superior animal care.
Guest Relations/Call Center Agent
Robert Andrew Salon & Spa
Gambrills
12.2021 - 06.2022
- Optimized Time Management: Managed detailed appointment books, optimizing staff schedules and client bookings for efficiency.
- Professional Communication: Operated as a call center agent, mastering strong verbal communication and active listening skills while handling high-volume incoming calls.
Medical Assistant
Rosebud Weight Loss
09.2021 - 02.2022
- Patient Triage & Care: Triaged patients, recorded vitals, and prepared clients for physician consultations in a fast-paced clinical environment.
- Clinical Assistance: Assisted the physician with routine procedures while ensuring accurate and organized documentation of medical information.
- Confidentiality & Professionalism: Maintained patient privacy and contributed to a supportive and ethically grounded clinical setting.
Education
Bachelor of Arts - Crime and Social Justice (Sociology), Art
Xavier University of Louisiana
New Orleans, LA05-2026
Skills
- SPSS
- GSS data analysis
- Adobe Illustrator
- Adobe InDesign
- Adobe Photoshop
- Graphic design principles
- Team leadership
- Scheduling management
- Inventory counts
- Verbal and written communication
- Organizational ability
- Client communication skills
Hobbies and Interests
- Founder & Operator, NiNi Nail Co, Established a small service business, demonstrating my entrepreneurial skills, attention to detail, work ethic, and interpersonal skills.
- Debate Team, Potomac Academy, 08/01/21, 06/01/22, Participated in weekly virtual class sessions to develop public speaking, critical thinking, reasoning, research and writing skills.
- Competitive Swimmer, Resilience, Drive, and Exceptional Work Ethic: Maintained a demanding, year-round training schedule to compete at the elite level.
Skills - Technical Professional
- Proficient in SPSS and GSS data analysis for sociological research.
- Skilled in Adobe Illustrator, Adobe InDesign, Adobe Photoshop, and foundational graphic design principles.
- Advanced proficiency in Microsoft Excel, Word, and Google Workspace applications.
- Strong organizational ability, client communication skills, and multitasking in professional settings.
Accomplishments
Deans List
Affiliations
Volunteer, Catholic Charities’ Share Food Network, North Brentwood, MD (2020-Present)
Timeline
Shift Leader & Barista
Pitango
06.2024 - 08.2024
Reception
Dogtopia
06.2023 - 08.2023
Guest Relations/Call Center Agent
Robert Andrew Salon & Spa
12.2021 - 06.2022
Medical Assistant
Rosebud Weight Loss
09.2021 - 02.2022
Bachelor of Arts - Crime and Social Justice (Sociology), Art
Xavier University of Louisiana