Ni Wayan Sri Mayani
Linthicum Heights
Summary
Dedicated server with proven skills in customer service, conflict resolution, and POS operation. Committed to enhancing guest satisfaction through effective communication and efficient order processing.
Overview
1
1
year of professional experience
Work History
Server
Aqua Restaurant at Hilton BWI airport
Linthicum Heights
04.2025 - Current
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Maintained cleanliness and organization of dining area and service stations.
- Processed customer orders accurately using point-of-sale system.
- Managed table assignments to optimize workflow during busy shifts.
- Resolved guest complaints professionally to maintain satisfaction levels.
- Prepared beverages and served food according to restaurant guidelines.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared drinks according to standard recipes.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Front Desk Agent
Hilton BWI Airport
Linthicum Heights
12.2024 - Current
- Greeted guests warmly upon arrival and checked them into their rooms.
- Managed phone inquiries and provided information about hotel services.
- Handled guest requests and resolved issues promptly and professionally.
- Coordinated with housekeeping to ensure rooms were ready for check-in.
- Processed payments accurately using the hotel's reservation system.
- Assisted guests with luggage and directed them to their accommodations.
- Maintained cleanliness and organization of the front desk area consistently.
- Communicated effectively with team members to enhance guest experiences.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Managed cash drawer responsibly throughout shift.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Verified accuracy of room rates and other charges during check-in process.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Input and confirmed reservations for guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
Education
Bachelor of Science - Faculty of Law, Social And Political Sciences
Universitas Terbuka
Bali, Indonesia12-2024
Skills
- Order processing
- Customer service
- Table management
- POS operation
- Food safety
- Conflict resolution
- Communication skills
- Food station setup
- Positive and professional
- Point of sale (POS) system operations
Timeline
Server
Aqua Restaurant at Hilton BWI airport
04.2025 - Current
Front Desk Agent
Hilton BWI Airport
12.2024 - Current
Bachelor of Science - Faculty of Law, Social And Political Sciences
Universitas Terbuka