Summary
Overview
Work History
Education
Skills
Timeline
Generic

Treniya Singletary

Baltimore

Summary

Dedicated Call Center Representative with strong skills in customer service, issue resolution, and CRM software. Proven ability to assist customers effectively while maintaining accurate records and managing calls.

Overview

3
3
years of professional experience
2023
2023
years of post-secondary education

Work History

Call Center Representative

Mercy Medical Center Baltimore Md
Baltimore
11.2023 - 10.2025
  • Assisted customers with inquiries regarding products and services.
  • Handled incoming calls and directed them to appropriate departments.
  • Maintained accurate records of customer interactions in the database.
  • Provided information on billing and account issues to customers.

Call Center Sales Representative

Call Center Solutions
Baltimore
06.2022 - 10.2023
  • Managed inbound calls to understand customer needs and preferences.
  • Presented product features and benefits to potential customers effectively.
  • Utilized CRM software to track customer interactions and sales progress.
  • Assisted customers in placing orders and resolving issues promptly.

Education

Fredrick Douglas
Baltimore, MD

Skills

  • Customer service
  • CRM software
  • Call handling
  • Issue resolution
  • Product knowledge
  • Sales techniques
  • Relationship building

Timeline

Call Center Representative

Mercy Medical Center Baltimore Md
11.2023 - 10.2025

Call Center Sales Representative

Call Center Solutions
06.2022 - 10.2023

Fredrick Douglas
Treniya Singletary