Dedicated Call Center Representative with strong skills in customer service, issue resolution, and CRM software. Proven ability to assist customers effectively while maintaining accurate records and managing calls.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Call Center Representative
Mercy Medical Center Baltimore Md
Baltimore
11.2023 - 10.2025
Assisted customers with inquiries regarding products and services.
Handled incoming calls and directed them to appropriate departments.
Maintained accurate records of customer interactions in the database.
Provided information on billing and account issues to customers.
Call Center Sales Representative
Call Center Solutions
Baltimore
06.2022 - 10.2023
Managed inbound calls to understand customer needs and preferences.
Presented product features and benefits to potential customers effectively.
Utilized CRM software to track customer interactions and sales progress.
Assisted customers in placing orders and resolving issues promptly.