Niyah Fletcher
Columbia,MD
Summary
Offering a customer-focused approach and a genuine willingness to learn and grow in a dynamic environment. Brings a solid foundation in communication and organization, easily adapting to new information and procedures. Ready to use and develop problem-solving and multitasking skills in the Administrative Assistant role.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
City of Laurel, Maryland
04.2024 - Current
- Managed front desk operations, ensuring seamless guest check-in processes.
- Provided outstanding customer service by addressing inquiries and resolving issues promptly.
- Utilized point-of-sale systems for processing payments and tracking inventory.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Helped maintain a positive work environment by engaging patrons and team members.
Front Line Crew Member
Cava
06.2023 - 07.2023
- Talked pleasantly with customers while taking orders and promoted a positive image for business.
- Processed cash and credit card payments, promptly returning receipts, coins, bills, and payment cards to customers.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Cultivated an environment of positivity and immersive storytelling for each store guest, maintained a clean and safe environment, and cared for frontline equipment and props.
Cashier
JCPenny Department Store
05.2022 - 08.2022
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved the appearance of the store by arranging and replenishing displays and merchandise racks.
Education
Diploma - General Studies
Northwood High School
Silver Spring, MD05.2021
College - Graphic Design
Howard Community College
Columbia, MD03-2026
Skills
- Customer Service
- Dependable and Cooperative
- Collaboration and Teamwork
- Critical Thinking
- Time Management and Prioritization
- Problem-solving skills
- Adaptability and Flexibility
Timeline
Front Desk Agent
City of Laurel, Maryland
04.2024 - Current
Front Line Crew Member
Cava
06.2023 - 07.2023
Cashier
JCPenny Department Store
05.2022 - 08.2022
College - Graphic Design
Howard Community College
Diploma - General Studies
Northwood High School