NJONJO NJUGUNA
Abingdon
Summary
Dynamic delivery professional with extensive experience at Instacare Pharmacy, excelling in route optimization and customer service. Proven track record of ensuring timely and accurate deliveries while maintaining safety compliance. Skilled in vehicle maintenance and adept at resolving customer issues, consistently enhancing satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Delivery Driver
INSTACARE PHARMACY
SILVER SPRING
01.2025 - Current
- Delivered medications accurately and on time to customers in a professional manner.
- Ensured safe handling of medications during transport by adhering to all safety protocols.
- Collected payments from customers upon delivery completion as needed.
- Resolved customer complaints quickly and professionally while maintaining a positive attitude.
- Loaded packages into vehicle for delivery to customers.
- Returned unused medication back to pharmacy after completing deliveries.
- Communicated with pharmacy staff regarding any changes or discrepancies in delivery orders.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
- Utilized street maps to plan and determine most efficient routes.
Uber DRIVER
Uber
Baltimore
11.2022 - Current
- Drove passengers from pick-up points to deliver to destination.
- Offered riders information about local attractions and restaurants.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Upheld a professional demeanor and appearance, reinforcing the company's brand standards.
- Provided excellent customer service, including assistance with luggage and answering queries about the local area.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Participated in ongoing training to improve driving and customer service skills.
Courier Contractor
Lightning Express
Arbutus
07.2018 - 06.2022
- Loaded and unloaded cargo using appropriate equipment such as dollies and carts.
- Utilized GPS navigation systems for route planning purposes.
- Communicated effectively with dispatch personnel regarding route changes or delays.
- Conducted pre-trip inspections on vehicles prior to each shift start time.
- Accurately completed logs documenting working hours, fuel consumption.
- Organized daily pick-up and delivery routes to optimize efficiency.
Education
Associate of Science -
ITT Technical Institute
Owings Mills, MDSkills
- Route optimization
- Vehicle maintenance
- Payment processing
- Safety compliance
- GPS navigation
- Delivery coordination
- Customer service
Timeline
Delivery Driver
INSTACARE PHARMACY
01.2025 - Current
Uber DRIVER
Uber
11.2022 - Current
Courier Contractor
Lightning Express
07.2018 - 06.2022
Associate of Science -
ITT Technical Institute