Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic
Nkeiruka Queen Nzeme

Nkeiruka Queen Nzeme

Upper Marlboro

Summary

Adept DevOps Engineer with a proven track record at E360 Group, enhancing system efficiencies by over 30% through innovative automation and effective problem-solving. Excelled in leadership, teamwork, and critical thinking, while mastering technologies like Jenkins, Docker, and Terraform. Renowned for adaptability and a keen eye for detail, I drive projects to success with creativity and precision.

Overview

17
17
years of professional experience

Work History

Devops Engineer

E360 Group
Ontario
01.2020 - Current
  • Improved and corrected existing software and system applications.
  • Identified opportunities for process improvements to decrease in support calls.
  • Obtained and evaluated information on hardware configuration costs, reporting requirements and security needs.
  • Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
  • Created CI and CD pipelines with Jenkins and Docker to automate the build process of applications.
  • Collaborated with developers in order to troubleshoot application related issues quickly.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Developed procedures to automate code builds and deployments.
  • Worked closely with DevOps teams in order to design best practices for deploying applications into production environment.
  • Set up monitoring tools like Graphite and Grafana to track performance metrics.
  • Deployed and supported infrastructure automation and configuration management tools.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Updated and maintained databases with current information.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Configured, managed, and monitored cloud-based services such as AWS EC2, S3, EBS, ELB, RDS using Terraform and Ansible.
  • Implemented systems automation using scripting languages like Python and Bash.
  • Developed automated deployment processes and scripts to ensure a smooth transition from development to production.
  • Monitored system health using Nagios and Splunk for early detection of issues.
  • Implemented containerization technologies such as Docker and Kubernetes for faster delivery cycles.

Data Base Management

Schlumberger Nigeria Limited
Sugar Land
12.2011 - 12.2015
  • Review of the receivable download to ensure that allocations are correctly done and follow up to ensure that any partial allocations are promptly resolved before the end of the month
  • Day to day update of SAP Portal for management database and keeping the account managers updated on weekly reports
  • Ensure Prompt Collection of Remittance Advice's
  • Constant liaison with the CFC Allocation Team to ensure prompt allocation
  • Keeping a database of scan copies of Remittance Advises
  • Work with Segments Invoicing Officers to clean all the open credit notes
  • Daily update of Invoice-by-Invoice comments on the Accrual database
  • Keep and maintain Real time Accrual database
  • Preparation of Accruals Aging Report
  • Preparation of weekly Accrual progress report (every Friday) for all the clients
  • Implements additional DSO tools as needed and monitors’ progress
  • Review amended invoice in line with the Dual invoicing guidelines
  • Provide adequate support towards the achievement of the implementation of NGA1 Dual Invoicing
  • Preparation of weekly progress report on all conditional clients (every Monday)
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Identified needs of customers promptly and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Accountant

Schlumberger Nigeria Limited
Lagos
06.2008 - 11.2011
  • The Receivable Accountant is responsible for providing the necessary support to the Account Managers, Credit & Treasury Manager as well as the operation team to ensure that the Clients Liquidity objective is met
  • The role involves preparation of necessary report and information that would guide management in taken a decision toward achieving the company's monthly and annual financial objectives
  • Ensure that invoices are submitted promptly to benefit from client payment cycle
  • Ensure good knowledge of Client payment cycle and invoice processing flow
  • Ensures compliance to highest internal control standards within Schlumberger
  • Prompt communication to the operation of any key changes in client internal procedure that would have impact on our operation, invoicing and DSO
  • Prompt collection of remittance advice and constant liaison with the CFC allocation team to ensure that collection is promptly allocated
  • Preparation of monthly DSO reporting
  • Preparation of monthly collection forecast and variance analysis
  • Ensures prompt and efficient reporting and administration, according to the Company regulations
  • Prepare Flowcharts that shows the invoicing movement path in client system and ensure that this is updated on quarterly basis
  • Prepare receivable Analysis on monthly basis with comments on the status each of the invoice >30days
  • Constant visit to client’s office to confirm the status of our invoices as well as resolving any issues herewith
  • Constant liaison with operation to ensure that invoices being submitted are backed with valid contract
  • Review of the tickets to ensure that correct prices is used to avoid the invoices being returned from clients
  • Implements additional DSO tools as needed and monitors progress e.g SES log & Accruals analysis for BG
  • Directly responsible for the Client’s DSO objective
  • Maintain a spreadsheet of BG, SNEPCO & ENI active contracts specifying the contract sum (if available); expiry date; currency split; payment term, status etc
  • Maintain spreadsheet to monitor contract utilization (require monthly update) as required by the Treasurer & OFS Account Managers
  • Provides support to Operations in dealing with contract & DSO problems (financial stage)
  • Prompt communication to the operation of any key changes in client internal procedure that would have impact on our operation, invoicing & hence DSO
  • Prompt collection of remittance advice and constant liaison with the CFC allocation team to ensure that collection is promptly allocated
  • Liaison with Credit Analyst to ensure Remittance Advice is prepared for indigenous clients & follow up to ensure this is promptly signed & returned to allocation team for allocation
  • Constant liaison with the invoicing officer to ensure any change in Client invoicing procedure is communicated as well as working as a team to ensure that we take advantage of the client payment cycle
  • Monitored cash flows and prepared weekly cash projections.
  • Reviewed invoices for accuracy and completeness prior to payment processing.
  • Created journal entries accurately and timely for month end close processes.
  • Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
  • Delivered superior level of customer service to small business clients.
  • Prepared monthly closing entries for multiple companies' books of records.
  • Managed and trained team members to enhance audit department performance and increase operational efficiency.
  • Performed general ledger reconciliations on a timely basis.
  • Assisted in the preparation of tax returns by gathering necessary information from clients and maintaining organized files with documents related to taxes.
  • Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.
  • Researched and implemented best practices to improve audit results.
  • Oversaw full accounting cycle and prepared applicable financial statements.
  • Coordinated with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner.
  • Maximized tax refunds by striving to obtain taxable income, deductible expenses and allowance details.
  • Reduced audit fees by bringing audit processes in-house.
  • Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
  • Managed accounts payable and receivable, improving cash flow management.
  • Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
  • Supported efficient accounting operations with high-quality administrative support.
  • Maintained accurate accounts for cash, fixed assets and other transactions.
  • Wrote reports, authored papers and organized supporting documentation.
  • Coordinated project materials and schedules, facilitated communication and prepared reports.
  • Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
  • Collaborated with external partners to complete audits.
  • Analyzed balance sheets for mistakes and inaccuracies.
  • Monitored balance sheets and income statements to evaluate financial performance.
  • Reported on financial results including balance sheets, income statements, cash flow statements.
  • Identified needs of customers promptly and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Education

Some College (No Degree) - Devops Engineering

Landmark Metropolitan University
01-2020

Master of Science - Finance and Investment

UNIVERSITY OF BUCKINGHAM
03.2013

B.sc - Economics

IMO STATE UNIVERSITY
Owerri
01.2006

Skills

  • Attention to Detail
  • Good time management
  • Highly Organized
  • Adaptability
  • Creativity
  • Leadership and Teamwork
  • Hard Working
  • Self-motivation
  • Critical thinking
  • Problem Solving
  • Microsoft Office Word and Excel
  • Teamwork
  • Effective Time Management
  • Time Management
  • Customer Service
  • Computer Skills
  • Fast Learner
  • Leadership
  • Ability to Multitask
  • Communication
  • Leadership Skills
  • Ability to Work Under Pressure
  • Communication Skills
  • Ability to Work in a Team
  • Microsoft Office
  • Accruals
  • Communications
  • Distribution System Operators (DSO)
  • Flowcharts
  • Financial Analysis
  • Invoice Processing
  • Management
  • Microsoft Excel
  • Microsoft PowerPoint
  • Operations
  • Remittance
  • SAP CRM
  • Swimming
  • Treasury
  • Script maintenance and updates
  • IT solution building
  • Developer collaboration
  • Project planning
  • Monitoring and logging
  • Linux operating system
  • Test automation

Languages

English

Languages

English
Professional

Timeline

Devops Engineer

E360 Group
01.2020 - Current

Data Base Management

Schlumberger Nigeria Limited
12.2011 - 12.2015

Accountant

Schlumberger Nigeria Limited
06.2008 - 11.2011

Some College (No Degree) - Devops Engineering

Landmark Metropolitan University

Master of Science - Finance and Investment

UNIVERSITY OF BUCKINGHAM

B.sc - Economics

IMO STATE UNIVERSITY

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Nkeiruka Queen Nzeme