Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Nkeng Atembe

Beltsville

Summary

Dynamic customer service professional with a proven track record at Target, excelling in guest engagement and loyalty program promotion. Skilled in conflict resolution and proficient with Point-of-Sale systems, I consistently enhance shopping experiences while maintaining a clean and organized environment. Recognized for attention to detail and adaptability in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Guest Advocate

Target
Laurel
09.2023 - Current
  • Delivered exceptional guest service by authentically greeting and engaging with guests, ensuring a welcoming and inclusive shopping environment.
  • Efficiently scanned and bagged guest items, maintaining accuracy and adhering to food safety standards.
  • Promoted Target's loyalty programs and guided guests through the application and sign-up processes, enhancing customer retention.
  • Assisted guests with utilizing the Target app, including features like Wallet, to improve their shopping experience.
  • Handled returns by following register prompts, and collaborated with leadership to resolve guest concerns in alignment with company policies.
  • Maintained cleanliness and organization of work areas, including gathering unpurchased items, and restocking supplies during operating hours.
  • Supported services such as Order Pick-Up and Drive-Up, ensuring compliance with relevant laws and company procedures.
  • Demonstrated a culture of ethical conduct, safety, and compliance, contributing to a secure and trustworthy store environment.

Retail Sales Associate

Kohls Corp
Moore
03.2023 - 07.2023
  • Delivered exceptional customer service by greeting and assisting customers, ensuring a positive shopping experience.
  • Operated cash registers efficiently, accurately processing transactions, and handling various payment methods.
  • Promoted Kohl's Card applications, averaging two successful sign-ups per shift, contributing to customer loyalty and store sales.
  • Maintained merchandise presentation standards, including replenishing stock, and organizing displays to enhance visual appeal.
  • Collaborated with team members to achieve sales goals and uphold Kohl's commitment to customer satisfaction.

Team Member

Whataburger
Moore
08.2022 - 12.2022
  • Provided high-quality service to customers by accurately taking orders, answering questions, and ensuring satisfaction with every interaction.
  • Prepared and assembled food items according to company standards while maintaining excellent food safety practices.
  • Efficiently operated the register, processing cash, card, and mobile payments while ensuring accurate transactions.
  • Contributed to maintaining a clean and organized work environment, including prepping food areas, restocking supplies, and sanitizing stations.
  • Worked collaboratively with team members to meet restaurant goals, adapt to busy periods, and maintain smooth service operations.
  • Adhered to company policies and procedures, ensuring a safe, efficient, and friendly environment for both customers and staff.

Education

High School Diploma -

Southmoore High School
Moore, OK
05-2023

Skills

  • Active Listening
  • Customer Service
  • Written and Verbal Communication
  • Critical Thinking
  • Conflict Resolution
  • Attention to Detail
  • Collaborative Work
  • Adaptability
  • Cooperation
  • Meeting Deadlines
  • Prioritization
  • Efficient workflow management
  • Consistent Attendance
  • Time management
  • Able to lift and carry heavy objects
  • Long shifts in a physical environment
  • Point-of-Sale Systems
  • Microsoft Office Suite

Affiliations

  • Videography/Photography
  • Video Editing
  • Screenwriting
  • Literature
  • Social Justice & Equity
  • Self Improvement
  • Guitar

Timeline

Guest Advocate

Target
09.2023 - Current

Retail Sales Associate

Kohls Corp
03.2023 - 07.2023

Team Member

Whataburger
08.2022 - 12.2022

High School Diploma -

Southmoore High School

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Nkeng Atembe