Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Part-Time Bookkeeper
Fortanelli Millwright LLC
09.2025 - Current
Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
Implemented improved bookkeeping procedures that enhanced efficiency and reduced errors.
Used QuickBooks to manage bookkeeping and payroll
Life Insurance Sales Agent
Bankers Life Insurance
06.2025 - 09.2025
Developed tailored insurance solutions for clients, addressing unique financial needs and goals.
Cultivated strong client relationships, ensuring ongoing communication and satisfaction with services provided.
Educated clients on policy options, benefits, and coverage details to facilitate informed decisions.
Conducted comprehensive market analysis to identify trends and adjust sales strategies accordingly.
Rock Climbing Instructor
Rock Mill
05.2025 - 09.2025
Improved safety standards by conducting thorough equipment inspections before each climbing session.
Collaborated with colleagues on creating new instructional courses for advanced climbers looking to expand their skillsets further.
Promoted inclusivity within the climbing community by welcoming individuals of diverse backgrounds, ages, and abilities into instructional programs.
Maximized clients' physical fitness gains through incorporating strength, flexibility, and endurance exercises into training sessions.
Strengthened customer loyalty by consistently delivering exceptional service during both one-on-one instruction sessions or large group classes alike.
Site Supervisor
Fortanelli Millwright LLC
05.2024 - 07.2025
Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Developed work schedules for team members to maximize shift coverage.
Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Maintained records and logs of work performed and materials and equipment used.
Resolved issues among team members to keep employees on task.
Delivered reports to construction manager to detail project updates and likely completion dates, noting delays, and causes.
Trained new team members on site policies and procedures.
Troubleshot issues to keep machinery and tools operational.
Created and implemented plans to maximize efficiency of workers.
Directed projects according to schedule and quality demands.
Investigated and reported on accidents, injuries and near-miss incidents.
Server
BJ's Restaurant & Brewhouse
09.2023 - 05.2024
Explained menu items and suggested appropriate options for food allergy concerns.
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Upsold high-profit items to enhance sales numbers.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Served food and beverages promptly with focused attention to customer needs.
Answered customers' questions, recommended items, and recorded order information.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Assistant Manager
Hibbett Sporting Goods
01.2020 - 08.2023
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Generated repeat business through exceptional customer service.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Mentored team members to enhance professional development and accountability in workplace.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Supervised day-to-day operations to meet performance, quality and service expectations.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Sales Associate
Walmart
05.2018 - 12.2020
Resolved problems, improved operations and provided exceptional service.
Demonstrated respect, friendliness and willingness to help wherever needed.
Developed strong communication and organizational skills through working on group projects.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Organized and detail-oriented with a strong work ethic.
Learned and adapted quickly to new technology and software applications.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Business Administration - Business Administration
University of Akron
Akron, OH
05.2027
High School Diploma -
Snyder High School
Snyder, TX
05-2021
Skills
* Strategic Planning
Site coordination
Technical knowledge
Business Administration
Technical problem solving
Risk assessment
Quick learner
Communication and instruction
Client rapport building
Bookkeeping procedures
QuickBooks management
Languages
Spanish
Elementary
Timeline
Part-Time Bookkeeper
Fortanelli Millwright LLC
09.2025 - Current
Life Insurance Sales Agent
Bankers Life Insurance
06.2025 - 09.2025
Rock Climbing Instructor
Rock Mill
05.2025 - 09.2025
Site Supervisor
Fortanelli Millwright LLC
05.2024 - 07.2025
Server
BJ's Restaurant & Brewhouse
09.2023 - 05.2024
Assistant Manager
Hibbett Sporting Goods
01.2020 - 08.2023
Sales Associate
Walmart
05.2018 - 12.2020
High School Diploma -
Snyder High School
Bachelor of Business Administration - Business Administration
Water treatment specialist at Millwright Journeyman, Global Management Services, LLCWater treatment specialist at Millwright Journeyman, Global Management Services, LLC