Noemi Sinai Salmeron
Silver Spring
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Medical Assistant
MedStar - Thoracic Surgery
07.2021 - 12.2023
- Triage patients
- Phone triage
- Assist in in-office procedures
- Document scanning
- Scheduling
- Record maintenance
- Cross trained - Front Desk/Back office
- Greeted patients and provided customer service assistance.
- Trained new employees
Patient and Guest Service Representative
Medstar Washinton Hospital Center
01.2019 - 07.2021
- Manage team of customer service representatives to ensure high-quality support
- Assist with recruiting and hiring perspective candidates
- Resolved guest complaints diplomatically to maintain a positive property reputation
- Schedule staff shifts to ensure adequate coverage during peak hours
- Train new team members on proper service methods and evaluate service delivery using quality assurance program
- Transmitted information or documents to customer through email, mail, or fax
- Used company badging system to create badges for visitors
- Organized daily mail distribution in a timely manner
Medical Assistant
MetroHealth
09.2017 - 11.2018
- Conduct patient interview to gather health history, vital signs, and information about current medical issues
- Order medical supplies, maintained inventory logs, restock exam rooms
- Assist administrative staff in processing payments
- Answer phone, schedule appointments, greet patients
Medical Assistant/Medical Receptionist
Maryland Foot and Ankle Restoration
05.2015 - 08.2017
- Answer phone calls
- Schedule appointments
- Collect payments
- Check-in/Check-out
- Translation forms
- Triage patients
- Casting/Scanning for orthotics
- PadNet testing
- Taking X-Rays
- Assist in surgeries
- Assist in in-office procedures
- Manage inventory
- Instrument sterilization
- Foot strapping
- Dressing/Suture removal
Medical Receptionist
MetroHealth
06.2013 - 01.2014
- Schedule appointments
- Complete referral for specialty care
- Receive/respond to patient voice massages and/or requests
- Receive incoming/outgoing mail/packages
- Collect payments
- Input of patient information in system
- Mail invoices
Intern
Dr. Oluremi Ilupeju
08.2012 - 09.2012
- Answer phone calls
- Schedule appointments
- Maintain patient files/records/charts
- Assist doctor in procedures
- House keeping
Receptionist
Contact Lens Associates
01.2009 - 01.2011
- Answer phones
- Schedule appointments
- Maintain patient files/records/charts
- Collect payments
- Submit invoices
- Mail invoices
- Retinal scans
- Glaucoma testing
Medical Assistant/Medical Receptionist
Advance Bariatric Services
08.2008 - 01.2009
- Greet patients
- Answer phones
- Schedule appointments
- Request prior auth and obtain referrals for surgeries
- Receive/respond to patients voice massage/requests
- Collect payments
Receptionist
Silver Spring Chiropractic
01.2007 - 03.2007
- Answer phones
- Collect payments
- Schedule appointment
Medical Receptionist
Medstar - Dr. Hunter Malloy, MD
05.2004 - 11.2006
- Greet patient
- Answer phones
- Collect co-pay
- Input patient information in system
- Schedule appointments
- Mail distribution
- Incoming/outgoing fax
- Submitting payments
- House keeping
- Managing
- Bank deposits
Education
Certificate - Medical Assistant
San-Ford Institute
Landover09-2012
Certificate - Paramedic
East Coast EMS Associates
Washington, DC06-2006
High School Diploma -
Theodore Roosevelt High School
Washington, DC06-2004
Skills
- Bilingual - Fluent English and Spanish
- Customer service
- Telephone etiquette
- Proficient in Microsoft, Windows XP, Excel
- HIPAA compliance
- Medical terminology knowledge
- Document control
- Staff management
- Front desk operations
- Documentation management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant
MedStar - Thoracic Surgery
07.2021 - 12.2023
Patient and Guest Service Representative
Medstar Washinton Hospital Center
01.2019 - 07.2021
Medical Assistant
MetroHealth
09.2017 - 11.2018
Medical Assistant/Medical Receptionist
Maryland Foot and Ankle Restoration
05.2015 - 08.2017
Medical Receptionist
MetroHealth
06.2013 - 01.2014
Intern
Dr. Oluremi Ilupeju
08.2012 - 09.2012
Receptionist
Contact Lens Associates
01.2009 - 01.2011
Medical Assistant/Medical Receptionist
Advance Bariatric Services
08.2008 - 01.2009
Receptionist
Silver Spring Chiropractic
01.2007 - 03.2007
Medical Receptionist
Medstar - Dr. Hunter Malloy, MD
05.2004 - 11.2006
Certificate - Medical Assistant
San-Ford Institute
Certificate - Paramedic
East Coast EMS Associates
High School Diploma -
Theodore Roosevelt High School
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