Nokwazi Shezi
Upper Marlboro
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need. Dedicated and compassionate professional with a strong background in organizational management, team facilitation, and community engagement. Skilled in building and nurturing relationships, fostering communication among diverse groups, and implementing strategies that drive positive social impact. Passionate about supporting individuals and communities through problem-solving, resource coordination, and advocacy.
Overview
12
12
years of professional experience
Work History
Community Engagement Facilitator
GDiT
09.2021 - Current
- Collaborated with teams to transition processes and systems, ensuring alignment with community needs.
- Improved communication channels among stakeholders to strengthen support networks and service delivery.
- Facilitated group meetings and workshops to address challenges and share resources.
- Created tools and reports to provide transparency on program outcomes and community feedback.
- Advocated for participants by identifying barriers and collaborating on solutions to overcome them.
- Identified areas in need of improvement and implemented solutions.
- Reviewed legal documents and contracts to determine potential conflicts and disputes.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Trained arbitrators and mediators on dispute resolution and negotiation strategies to boost productivity.
Community Support Coordinator
John Hopkins Hospital
04.2020 - 09.2021
- Supported groups in understanding and navigating processes to meet their goals.
- Identified obstacles impacting success and facilitated their resolution.
- Developed educational resources to improve awareness of available support systems.
- Worked with leadership to ensure community concerns were addressed during decision-making processes.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Participated in community events to promote services and engage with public.
- Researched best practices and developed strategies to improve program outcomes.
- Managed volunteer programs focused on providing community services to underserved populations.
Community Advocate & Administrator
Nordstrom
07.2013 - 04.2020
- Served as the primary point of contact for individuals requiring assistance with employment, benefits, and HR-related concerns.
- Coordinated events to foster community engagement and celebrate achievements.
- Developed programs to improve employee morale and create an inclusive environment.
- Addressed individual concerns with empathy, ensuring confidentiality and resolution.
- Facilitated workshops on professional development and team-building.
- Collaborated closely with team members to create and deliver parent engagement events.
- Worked as team with family services and education staff throughout program.
- Conducted recruiting activities in community to increase program reach.
- Offered parenting and community resource support to center families.
Education
Associate of Applied Science - Medical Assistant
Medtech College
Washington, DCBachelor of Science - Computational Science
University of Accra
Skills
- Service planning
- Problem Solving
- Motivational enhancement therapy
- Organizational Management: Coordinating events, resources, and documentation to support communities
- Client documentation
- Advocacy: Supporting individuals in accessing resources and opportunities
- Structural family therapy
- Community outreach
- Trauma-informed therapy
- Staff management
- Family therapy
- Project management
- Grief and bereavement counseling
- Behavioral therapy
- Emergency intervention
- Psychosocial assessment
- Violence prevention
- Cognitive behavioral therapy
- Crisis assessment
Timeline
Community Engagement Facilitator
GDiT
09.2021 - Current
Community Support Coordinator
John Hopkins Hospital
04.2020 - 09.2021
Community Advocate & Administrator
Nordstrom
07.2013 - 04.2020
Associate of Applied Science - Medical Assistant
Medtech College
Bachelor of Science - Computational Science
University of Accra
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