Norma Escobar

I am seeking a full-time medical practice administrator position to lead, manage, and coordinate all the daily medical office functions and operations of the practice. I possess a proactive “can do” attitude to effectively lead, train, and develop a staff of 10+ employees, maximize patient satisfaction, ensure workflow optimization, manage/reconcile billing questions/concerns in detail, oversee provider credentialing/licensing, govern A/R, manage HR and benefits, ensure well-regulated proper financial controls, maintain close relations with contractors such as accountants, bookkeepers, IT personnel, vendors, etc.

Apr 2014 Front Desk Coordinator/Supervisor

Oct 2016 Promotion- Office Administrator

• Managing day to day operations of the offices
• Maintain efficient appointment scheduling, registration, patient flow and discharge procedures to enhance patient satisfaction and physician productivity.
• Responsible for ensuring patient appointment schedules are maintained appropriately.
• Practice workflow management
• Ability to jump into the workflow as a Front Desk receptionist if/when needed
• Validating insurance and payment authorization, inputting claims, processing payments, performing account collections, conducting billing research and responding to telephone inquiries.
• Prior authorizations and referrals management
• Provider credentialing and licensing oversight
• Maintain legal and accreditation compliance concerning federal, state, and local regulations
• Patient satisfaction/customer service
• Demonstrate effective communication skills and discretion in the resolution of conflict among healthcare team members, patients and families.
• Maintain patient and employee confidentiality
• Maintain effective and responsive relationships with physicians, patients and their families and other providers
• Can execute other tasks as needed
• Managing staffing needs- scheduling, payroll
• Responsible for scheduling staff hours of work
• HR, benefits, and payroll management
• Select, hire, train, and manage clinical and non-clinical staff, including day to day supervision, employee relations and staff development
• Oversee compliance training for EMR and HIPPA requirements
• Overseeing daily financial aspects of balances and accounts
• Ensure billing for all services provided is accurate, timely and fully documented
• Daily deposits/cash receipt management
• Communication: interdepartmental coordination, patient relations, and vendor management

• 12+ years of medical office experience
• 10+ years working in a physician practice setting of management experience
• Staff Management
• 10+ years + experience working with multiple carriers and plans including managed care plans strongly preferred
• Experience with financial reporting focused on clinical operations
• Knowledge of HIPPA and OSHA regulations and requirements applied to clinical operations
• Compliance in Quality Assurance and regulatory
• Expert in Electronic Medical Record; EMR/EHR proficiency (eClinicalWorks, Practice Fusion
• Excellent verbal and written communication skills to effectively communicate with both internal and external contacts (English/Spanish)
• Possess great people skills with a professional demeanor, outgoing personality and ability to interface with patients.
• Proven track record in optimizing administrative workflows, reducing supply costs, and improving patient satisfaction