Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Norma Hayes

Twoson

Summary

Dedicated Medical Assistant with experience at Magass Family Medicine, skilled in patient care and medication administration. Recognized for enhancing patient satisfaction through compassionate support and effective communication. Proven ability to maintain a safe clinical environment while ensuring compliance with state regulations and COVID-19 safety policies. Committed to improving overall patient well-being.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Private Caregiver

P-R Associates
05.2020 - 12.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
  • Assisted clients with daily living activities for improved quality of life.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Managed patient medications, ensuring accurate dosages and timely administration.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
  • Facilitated patient mobility by assisting with transfers, ambulation, and exercises as prescribed by therapists.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Medical Assistant

Magass Family Medicine and Urgent
03.2020 - 04.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Medical Assistant

Advanced Medicine LLC
09.2018 - 02.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Measured patient pulse oximetry.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Measured patient spirometry.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Taught patients about medications, procedures, and care plan instructions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

No Degree - Certified Medical Assistant

All State Careers
Dundalk, MD
11-2019

Venipuncture & Specimen Collection Certification - Phlebotomy

Baltimore City Community College
Baltimore, MD
11-2017

High School Diploma -

Baltimore City Community College
Baltimore, MD
05-2016

No Degree - Certified Nursing Assistant

Wor-Wic Community
Salisbury, MD
10-2006

Skills

  • First aid and safety
  • Patient care
  • Emotional support
  • Meal preparation
  • Compassionate caregiving
  • Behavior redirection
  • Personal hygiene assistance
  • Medication administration
  • Transportation services
  • Recreational activities
  • Fall prevention
  • State regulations
  • Direct patient care
  • COVID-19 safety policies

Accomplishments

  • Achieved Clear results by completing all lab test with accuracy and efficiency.
  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.

Certification

  • CNA - Certified Nurse Assistant. But i let it go when I want back to school
  • CCMA - Certified Clinical Medical Assistant Exp 01/26
  • National Phlebotomy License
  • Basic life support and First Aid, American Heart Association - Exp 4/26

Languages

English
Full Professional

Timeline

Private Caregiver

P-R Associates
05.2020 - 12.2024

Medical Assistant

Magass Family Medicine and Urgent
03.2020 - 04.2024

Medical Assistant

Advanced Medicine LLC
09.2018 - 02.2019

No Degree - Certified Medical Assistant

All State Careers

Venipuncture & Specimen Collection Certification - Phlebotomy

Baltimore City Community College

High School Diploma -

Baltimore City Community College

No Degree - Certified Nursing Assistant

Wor-Wic Community

Similar Profiles

CREATE PROFILE
Norma Hayes