Norvell Meadows
Franciscan OutReach
Chicago,IL
1
Certification
4
years of professional experience
Dynamic Support Specialist with a proven track record at Franciscan OutReach, adept at coordinating client intake and managing confidential records. Excels in telephone assistance and empathetic communication, ensuring seamless access to vital services. Committed to enhancing client experiences through organized scheduling and effective support services.
Work History
Support Specialist
1 Year 1 Month- Coordinated client intake, verifying eligibility and directing requests to appropriate community resources.
- Managed confidential records and case notes with accuracy across daily support workflows.
- Responded to phone and email inquiries, providing clear guidance on available services and next steps.
- Scheduled appointments and follow-ups, maintaining organized calendars for smooth client support.
Support Staff Member
3 Years 1 Month- Assisted staff with daily program operations and client support tasks
- Maintained accurate records, case notes, and confidential client files
- Responded to client needs with professionalism and empathetic communication
- Supported intake, scheduling, and appointment coordination for families
Education
GED
Skills
Telephone assistance
Client transportation
Support services
Office equipment maintenance
Certification
CPR & Narcan TRAINING
DE-ESCALATION TRAINING
Timeline
Support Specialist
Franciscan OutReach
07.2025 - 08.2026Read More
Support Staff Member
Le Penseur Youth & Family Services,Inc
05.2022 - 06.2025Read More
Malcolm X College
GED
Read More