Nowelle Jones
Baltimore
Summary
Customer-Focused and detail oriented professional with experience delivering exceptional service in fast-paced environments and providing administrative support through volunteer work. Skilled in front desk Operations , customer relations , scheduling , data entry and office organization. Recognized for strong communication, professionalism, reliability, and the ability to manage multiple priorities while maintaining accuracy. I'm currently pursuing a Bachelor of science Degree and seeking a Customer Service Representative, Receptionist, or Administrative Assistant position where excellent organizational and interpersonal skills can contribute to business success.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
Baltimore, MD
01.2025 - Current
- Maintained cleanliness and organization of dining and kitchen areas, promoting a welcoming atmosphere.
- Handled cash register transactions accurately, balancing cash drawers at shift end.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Operated front counter and drive-thru stations to serve customers efficiently.
- Adapted quickly to changing priorities during peak hours, maintaining high service quality.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to streamline order preparation and improve service speed.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Became familiar with products to answer questions and make suggestions.
Administrative Assistant
Community Center
Baltimore, MD
09.2025 - 04.2026
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Organized staff schedules to optimize time management and support project timelines.
- Maintained inventory of office supplies and placed orders.
- Collaborated with team members to streamline operational workflows, enhancing service delivery.
- Maintained accurate records of community programs and services to support program effectiveness.
Education
High School Diploma -
Dumbar High School
Baltimore, MD06-2026
Bachelor of Science - Science Education
Towson University
Baltimore, MD05-2028
Associate of Science - General Science
Baltimore City Community College
Baltimore, MD05-2026
Skills
- Taking orders
- Cash handling
- Safe food handling
- Cleaning and sanitizing
- Cleaning
- Attention to detail
- Multitasking and organization
- Time management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible schedule
Timeline
Administrative Assistant
Community Center
09.2025 - 04.2026
Crew Member
McDonald's
01.2025 - Current
Bachelor of Science - Science Education
Towson University
High School Diploma -
Dumbar High School
Associate of Science - General Science
Baltimore City Community College