Nyazia Martin-Harriday
Clinton
Summary
Looking to obtain a challenging yet consistent position with a company that will allow me to fully utilize my communication, organizational, problem solving, & customer service skills to benefit the organization. I am seeking entry-level opportunities to expand skills while facilitating company growth. I am Responsible and motivated, ready to apply my knowledge in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Compassionate Patient Services Coordinator equipped with top-notch administrative, billing and customer service skills. Manages appointments and scheduling with organized approach. Proficient in coordinating insurance authorizations and maintaining medical records.
Detail-focused Ophthalmic Technician excels in high-productivity environments, efficiently completing tasks with precision. Possess specialized skills in patient education, diagnostic testing, and equipment sterilization. Thrive using top soft skills such as active listening, effective communication, and adaptability to ensure optimal patient care and support team collaboration.
Overview
5
5
years of professional experience
Work History
Ophthalmic Technician
Malouf Eye Center
Suitland
03.2025 - Current
- Maintained records of patient medical histories and test results.
- Performed visual acuity tests, tonometry, refraction and other vision tests.
- Provided assistance in the preparation of equipment for procedures.
- Cleaned, sterilized, and maintained ophthalmic instruments according to established protocols.
- Administered eye drops to patients as directed by physician.
- Prepared patient charts prior to each visit including relevant past medical history.
- Collected data from visual field testing, retinal imaging, corneal topography.
- Operated diagnostic instruments such as optical coherence tomography and fundus cameras.
- Wrote, edited, and filed patient medical records, maintaining confidentiality.
- Prepared patients and administered basic eye exam tests.
- Observed pupils, visual acuteness and extra-ocular movements to check patient status.
- Conducted visual field tests to detect abnormalities in peripheral vision.
- Performed a wide range of diagnostic tests such as OCT, visual fields, and fundus photography.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Documented patient care by charting patient condition and treatment in records.
Patient Services Coordinator
MyEyeDr
Alexandria
12.2023 - 10.2024
- Assist in appointment confirmations & patient outreach in partnership with doctor availability.
- Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments & assisting office staff duties as needed.
- Have the ability to cross train to other office support roles such as Eyewear Consultants & Optometric Technicians (Varies by office needs).
- Consult with patients, accurately document existing conditions & complaints, & chart medical history to prep for Optometrist exam
- Maintain a smooth flow of patients to the Doctor and additional office staff throughout appointment.
- Through company training learn to use all pretest equipment to perform a range of visual screenings for patients prior to visiting with the doctor.
- Conduct contact lens training for applicable patients & other preliminary testing.
- Managed the flow of incoming calls from patients & other healthcare providers.
- Processed referrals for specialty care services as needed.
- Ensured medical records were accurately updated with patient information.
- Assisted with scheduling appointments for patients.
- Coordinated insurance authorization for procedures & tests.
Application Service Representative
Watson Willis Towers
Glen Allen
08.2023 - 12.2023
- (Temporary assignment with job agency) Remote Position.
- Greeted customers & answered inquiries in a professional manner.
- Set up & activated customer accounts.
- Completed application (verbatim) using macros.
- Insurance research.
- Gathered customer feedback through surveys & used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions & comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs & accurately input information into electronic systems.
- Processed payments via cash, check, or credit card transactions.
Merchandising Specialist
Total Wine & More
Bethesda
11.2022 - 07.2023
- ( Temporary assignment with job agency) Hybrid position.
- Tracking data, updating data.
- Using/ Creating Macros to use for emails.
- Organized and located inventory, updating store spreadsheets (VLOOKUP, Pivot) to reflect statistical data.
- Order management includes entry, sending, tracking & confirmation through supplier communication.
- Setup new items & update item information as needed to maintain accurate product data.
- Ensure files are kept current & organized.
- Identify opportunities & implement solutions to improve inventory management processes, procedures, & tools.
- Daily verbal & written communication with partners, including merchandising & suppliers.
Technical Support Representative
ID.me
McLean
07.2021 - 10.2022
- (Temporary assignment with job agency) Remote position.
- Verified Identify, fraud support, emails, chat, quotas, verification process, troubleshooting.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat.
- Served as first point of contact for incoming technical service emails.
- Walked customers through common phone hardware & software configurations to maximize service functionality.
- Delivered remote assistance for technical issues using screen sharing, mouse & keyboard control & other tools.
- Reviewed support cases for technical and troubleshooting accuracy & identified needed process improvements.
- Documented customer complaints & inquiries for use in technical documentation & bug tracking.
- Used remote login tools to assist clients with technical & product questions.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Delivered local and remote Tier 1 IT support for hardware & software to company personnel.
Front Desk Receptionist
Massage Envy
Arlington
09.2020 - 06.2021
- Greeted customers warmly & made them feel welcome.
- Handled payment processing and provided customers with receipts & proper bills & change.
- Answered multi-line phone system & managed calls by routing to proper extensions or taking messages.
- Explained policies & procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports & balanced cash register to accurately reflect transactions.
- Responded to inquiries & room requests made online, by phone & via email.
- Input customer data into reservation systems & updated to reflect room changes.
- Drafted professional business documents, spreadsheets & correspondence.
- Scheduled appointmentsand maintained & updated appointment calendars.
- Helped customers find specific products, answered questions & offered product advice.
- Worked with fellow sales team members to achieve group targets
- Managing/handling accounts (Meevo).
Education
High School Diploma -
Surratsville
Clinton, MD05.2017
Associate of Science - Medical Assisting
Ultimate Medical Academy
Clearwater, FLSkills
- Inventory Tracking
- Customer Relationship Management
- Pivot table
- Creating/Using Macros/templets
- Zendesk
- Excel
- Microsoft Teams
- Insurance verification
- Customer Support
- Document Control
- Spreadsheets
- Analyzing data
- Problem-Solving Abilities
- Typing [28] WPM
- Schedule Management
- Multi-Line Telephone Systems
- Organization and Efficiency
- Data Entry
- Technical Troubleshooting
- Appointment scheduling
- Patient registration
- Electronic authorization processing
- Post-discharge care coordination
- Electronic health records
- Prior authorization processing
- Visual acuity testing
- Diagnostic imaging
- Ophthalmic instrument maintenance
- Patient interaction
- Data collection
- Ocular motility assessment
- Ophthalmoscope usage
- Diagnostic testing
- Visual prescreening
- Examination room preparation
- Refractive error measurement
- Medical history documentation
- Preliminary testing
- Manual refractions
- Patient information documentation
- Vision testing
- Slit-lamp biomicroscopy
- Patient care
- Autorefractor operation
- Pachymetry knowledge
Timeline
Ophthalmic Technician
Malouf Eye Center
03.2025 - Current
Patient Services Coordinator
MyEyeDr
12.2023 - 10.2024
Application Service Representative
Watson Willis Towers
08.2023 - 12.2023
Merchandising Specialist
Total Wine & More
11.2022 - 07.2023
Technical Support Representative
ID.me
07.2021 - 10.2022
Front Desk Receptionist
Massage Envy
09.2020 - 06.2021
High School Diploma -
Surratsville
Associate of Science - Medical Assisting
Ultimate Medical Academy