Nydia Graves
Brandywine
Summary
Professional server who has provided courteous, quality service to 30k+ customers with over 3+ years of experience. Exceptional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Flemings Steakhouse
03.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Hospital Corpsman
United States Navy
07.2018 - 02.2024
- Assist health care professionals in providing medical care to military personnel and their families, while also maintaining regular day to day military duties
- Provide support to medical and dental professionals in military hospitals by administering immunizations and medications, providing emergency medical treatment, training sailors, transporting the sick and injured, maintaining medical equipment, and conducting preliminary physical examinations
- Showcase abilities such as clinical skills, medical teamwork, stamina, attention to details, effective communication, and being able to work under immense pressure
Server
Morton's The Steakhouse
03.2022 - 09.2023
- Provide menu and recommend food and drink options based on customer queries
- Promptly serve food orders and various hot and cold beverages to customers
- Check back to ensure customers are satisfied with all food items
- Process customer payments
- Member of 10+ person team serving customers at this upscale restaurant
- Described daily specials and recommended popular dishes on request
- Accurately record and submit each guest's food order to the kitchen staff
- Deliver meals to table promptly to ensure all food is served hot
- Checked on each table regularly to ensure order accuracy and customer satisfaction
- Collaborate with barbacks and other team members to keep facility clean, organized, and well stocked
- Stocked and restocked beverages, garnishes, and glassware and silverware as needed
- Process customer payments quickly and accurately
- Maintain a clean and orderly work area at all times
- Closely follow all food safety and sanitation guidelines
- Gained strong foundation in customer service, welcoming and seating guests at this upscale restaurant
- Recently moved into a leadership role training and coaching new hires
- Collaborated on a team comprising various kitchen staff, barbacks, bussers, waiters, and hosts and hostesses
- Serve various food and beverage orders to customers
- Offered upsell suggestions and ideas for appetizers, beverages, and desserts
- Deliver menus to guests on arrival, take drink orders, and offer appetizer suggestions
- Optimize service quality by actively listening and responding to customer requests
- Courteously answer phone calls, welcome and seat guests, and present menus
- Prepare seat arrangements and organize reservations to ensure guest satisfaction
- Monitor dining room for proper cleanliness and supply levels
- Follow up with diners to ensure their satisfaction and address any additional requests
Hostess
BLT Steak
11.2021 - 03.2023
- Manage a 2-seating per night reservations system, with 100 diners per seating
- Greeted and escorted customers to their table as soon as seating was available
- Completed various dining room tasks while providing excellent customer service
- Answered and directed phone calls as needed
- Maintained warm and professional manner while interacting with guests by phone and in person
- Sat 130+ diners per night in 3 separate seatings
- Charged with creating table arrangements and booking reservations
- Handled restaurant POS software
- Greeted and escorted all guests to their designated tables
- Arranged all ~40 party reservations per night
- Answered incoming calls and emails in a warm and professional manner
- Filed incident reports as needed
- Maintained excellent customer service in a dynamic and fast-paced environment
- Organized table plans and booking reservations
Education
Associate of Science - Health Science
American Public University System
Bethesda, MD08.2023
Skills
- Detail Oriented
- Problem Solving
- Multitasking
- Teamwork
- Active listening
- Communication
- Time Management
- Hospitality
- Professionalism
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
Certification
Basic Life Support - BLS, American Red Cross, 01/01/19
Timeline
Server
Flemings Steakhouse
03.2024 - 01.2025
Server
Morton's The Steakhouse
03.2022 - 09.2023
Hostess
BLT Steak
11.2021 - 03.2023
Hospital Corpsman
United States Navy
07.2018 - 02.2024
Associate of Science - Health Science
American Public University System
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