Nyjhea Burtwell
Baltimore
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
4
4
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Security Officer
Intercon Security
Baltimore
04.2025 - Current
- Monitored premises to prevent unauthorized access and ensure safety.
- Conducted regular patrols to maintain security and identify potential hazards.
- Responded promptly to alarms and emergencies, following established protocols.
- Documented incidents and prepared reports for management review.
- Managed access control systems to regulate entry points effectively.
Security Officer
Wolf Security
Baltimore
08.2024 - 03.2025
- Monitored premises to prevent unauthorized access and ensure safety.
- Conducted regular patrols to maintain security and identify potential hazards.
- Responded promptly to alarms and emergencies, following established protocols.
- Enforced company policies to promote a safe environment for employees and visitors.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Guarded restricted areas to prevent unauthorized entry.
Customer Service Representative
Aerotek
Baltimore
04.2024 - 08.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed customer accounts using CRM software.
- Communicated product information clearly to enhance customer understanding.
- Documented customer interactions accurately in internal systems.
- Handled returns and exchanges following company policies and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
Front Desk Receptionist
Robert Half
White Marsh
10.2023 - 03.2024
- Greeted clients warmly and directed them to appropriate personnel.
- Managed incoming phone calls and routed them to relevant departments.
- Scheduled appointments efficiently using office management software.
- Assisted visitors with inquiries and provided necessary information promptly.
- Maintained organized filing system for client records and documents.
Security Officer
Broadway Services, Inc.
Baltimore
10.2021 - 06.2023
- Monitored premises to prevent unauthorized access and ensure safety.
- Conducted regular patrols to maintain security and identify potential hazards.
- Responded promptly to alarms and emergencies, following established protocols.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Checked for safety hazards and took corrective action when necessary.
Education
Paul Laurence Dunbar
Baltimore, MDSkills
- Access control
- Emergency response
- Incident documentation
- Security monitoring
- Conflict resolution
- Customer interaction
- Attention to detail
- Effective communication
- Document management
Certification
- CPR
- SECURITY GUARD CARD
- FIRST AID CERTIFICATION
- AED CERTIFICATION
- BLS CERTIFICATION
Timeline
Security Officer
Intercon Security
04.2025 - Current
Security Officer
Wolf Security
08.2024 - 03.2025
Customer Service Representative
Aerotek
04.2024 - 08.2024
Front Desk Receptionist
Robert Half
10.2023 - 03.2024
Security Officer
Broadway Services, Inc.
10.2021 - 06.2023
Paul Laurence Dunbar