Nyree Sussewell
District Heights
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Overview
7
7
years of professional experience
Work History
Service BDC Receptionist
Pohanka Hyundai
Capitol Heights
10.2024 - Current
- Operated the telephone switchboard, answering and transferring calls.
- Provided outstanding customer service while preparing customer contracts and paperwork.
- Answered phones, scheduled customers, processed payments, authorized insurance, greeted and assisted customers, and resolved complaints to ensure a seamless customer experience.
- Minimized appointment scheduling errors through careful management and attention to detail.
- Ensured all clients were greeted promptly.
- Assisted in ordering, receiving, stocking, and distributing office supplies.
- Complied with procedures, rules, and regulations to maintain a safe and clean reception area.
- Provided administrative support for management and other staff.
- Streamlined daily reporting.
- Managed customer escalations by addressing issues and providing solutions promptly.
- Enhanced appointment punctuality by implementing effective scheduling practices.
- Maintain Multiple phone lines.
Assistant Manager
Rainbow Shops
Forestville
08.2020 - 12.2024
- Maintain sales floor.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Leasing Consultant
Oxon hill Village Apartments
Oxon Hill
07.2020 - 10.2022
- Assisted residents with lease applications and rental agreements.
- Conducted property tours to showcase amenities and available units.
- Responded to resident inquiries and resolved maintenance requests promptly.
- Managed tenant records using property management software efficiently.
- Coordinated move-in and move-out procedures for residents seamlessly.
- Collaborated with team members to enhance resident satisfaction initiatives.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Front Desk Receptionist
Children's National Hospital
Washington
07.2019 - 08.2020
- Reviewed completed work to verify consistency, quality and conformance.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Completed basic bookkeeping and document filing.
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Education
High School -
Dr. Henry A. Wise Jr. High School
Upper Marlboro, MDSkills
- Organizational Skills
- Money Handling
- Retail Operations
- Customer Relations
- Retail Operations Management
- File Management
- Data Entry
- Clerical Support
- Scheduling
- Office Management
- Organization Skills
- Professional Demeanor
- Recordkeeping and Bookkeeping
- Hospitality
Timeline
Service BDC Receptionist
Pohanka Hyundai
10.2024 - Current
Assistant Manager
Rainbow Shops
08.2020 - 12.2024
Leasing Consultant
Oxon hill Village Apartments
07.2020 - 10.2022
Front Desk Receptionist
Children's National Hospital
07.2019 - 08.2020
High School -
Dr. Henry A. Wise Jr. High School