Nytrie Pouomo
Baltimore
Summary
Accomplished Salon Manager and USFHP Benefit Specialist Team Lead at Johns Hopkins Health Care, adept in customer service and employee development. Excelled in optimizing staff schedules for peak efficiency and enhancing employee engagement through effective benefits communication. Demonstrated problem-solving skills and a knack for maintaining high customer satisfaction, significantly contributing to operational excellence.
Organized USFHP Benefit Specialist experienced in business and team management. Proactively addresses and solves problems with operations to maximize profits. Great at resolving conflicts and developing new service strategies.
Overview
8
8
years of professional experience
Work History
Salon Manager
Sonoma Salon Suites
08.2021 - Current
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Maintained general appointment calendar and set shift schedules.
USFHP Benefit Specialist Team Lead
Johns Hopkins Health Care
11.2016 - 08.2021
- Educated employees on benefits programs to enhance understanding and participation.
- Assisted employees with enrollment procedures, ensuring smooth transition into new benefits plans.
- Coordinated with insurance providers, maintaining efficient communication for accurate benefits administration.
- Resolved employee inquiries about benefits, ensuring satisfaction and clarity.
- Improved employee engagement by organizing benefits workshops and presentations.
- Developed benefits materials, providing comprehensive resources for employees.
- Collaborated with HR team to streamline benefits processes, enhancing operational efficiency.
Education
Cosmetology Licence -
Baltimore Studio Of Hair Design
318 N Howard St. Baltimore, 21201Bachelor of Science - Nursing
Dundalk Community College
7200 Sollers Point Rd, Baltimore, MD 2122209-2025
Skills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
- Training staff
- Scheduling
- Customer needs assessment
Languages
French
Native or Bilingual
Timeline
Salon Manager
Sonoma Salon Suites
08.2021 - Current
USFHP Benefit Specialist Team Lead
Johns Hopkins Health Care
11.2016 - 08.2021
Cosmetology Licence -
Baltimore Studio Of Hair Design
Bachelor of Science - Nursing
Dundalk Community College
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