Octavia Brown
Fort Washington
Summary
Dynamic operations manager with a proven track record in leadership, team building, and customer relations. Expertise in training and coaching staff to enhance performance and achieve operational efficiency.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
6
6
years of professional experience
Work History
Gm Burger King
Burger King
Waldorf, MD
06.2025 - 08.2025
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained staff on food safety protocols and customer service standards.
- Streamlined inventory management processes to reduce waste and improve accuracy.
- Implemented promotional strategies to enhance product visibility and sales performance.
Fridays Kitchen Manager/ Agm
Fridays
Annapolis, MD
11.2024 - 02.2025
- Managed kitchen operations, ensuring compliance with health and safety regulations.
- Trained staff on food preparation techniques and proper equipment usage.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Implemented new menu items, optimizing ingredient usage and presentation standards.
- Maintained cleanliness standards, conducting regular inspections of kitchen areas.
- Collaborated with front-of-house staff to ensure seamless service during peak hours.
- Assisted in scheduling shifts and managing labor costs for operational efficiency.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Fridays Front of the House Manager
Fridays
Alexandria, VA
05.2024 - 10.2024
- Managed daily operations to ensure smooth service flow and guest satisfaction.
- Coordinated staff schedules to optimize productivity and coverage during peak hours.
- Trained new team members on operational procedures and customer service standards.
- Implemented inventory management practices to maintain stock levels efficiently.
- Monitored cleanliness and organization of dining areas to enhance guest experience.
- Assisted in resolving customer complaints promptly to uphold service quality.
- Collaborated with kitchen staff to streamline food preparation processes and reduce wait times.
- Maintained compliance with health and safety regulations throughout the establishment.
- Managed bar operations, ensuring compliance with health and safety regulations.
- Trained staff in cocktail preparation and customer service excellence.
- Developed drink menus based on seasonal trends and customer preferences.
- Oversaw inventory management, including ordering and stock rotation procedures.
- Fostered a positive team environment through effective communication and support.
- Resolved customer complaints promptly to enhance overall guest satisfaction.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
Kitchen Manager/Retail Management Trainer
Bojangles' Famous Chicken 'n Biscuits
Sterling, VA
01.2020 - 06.2024
- Supervised kitchen staff to ensure compliance with food safety standards.
- Streamlined inventory management processes to reduce waste and enhance efficiency.
- Developed training programs for new employees to improve performance and retention.
- Coordinated daily operations to meet production goals and maintain quality standards.
- Conducted regular performance evaluations to mentor team members and foster growth.
- Collaborated with suppliers to ensure timely delivery of high-quality ingredients.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Agm
Bojangles' Famous Chicken 'n Biscuits
Hillcrest Md
04.2023 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Suitland High School
Suitland, MD05-2012
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
- Training and development
- Relationship building
- Administrative skills
Timeline
Gm Burger King
Burger King
06.2025 - 08.2025
Fridays Kitchen Manager/ Agm
Fridays
11.2024 - 02.2025
Fridays Front of the House Manager
Fridays
05.2024 - 10.2024
Agm
Bojangles' Famous Chicken 'n Biscuits
04.2023 - 08.2023
Kitchen Manager/Retail Management Trainer
Bojangles' Famous Chicken 'n Biscuits
01.2020 - 06.2024
High School Diploma -
Suitland High School