Odalys Castro
Capitol Heights
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Silver Diner
11.2024 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to enhance service speed and satisfaction.
- Collaborated with kitchen staff to ensure accurate order fulfillment and timely delivery of meals.
- Trained new team members on menu knowledge and service protocols, fostering a collaborative environment.
- Developed strong relationships with regular customers, driving loyalty and repeat business through personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Cook
The Dubliner
09.2014 - 03.2022
- Prepared diverse menu items while adhering to food safety and sanitation standards.
- Maintained kitchen equipment and tools, ensuring optimal functionality and cleanliness.
- Collaborated with team members to streamline meal preparation processes during peak hours.
- Trained new staff on cooking techniques, safety protocols, and kitchen operations.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High school -
Forestville High school
Forestville, Maryland01.2014
Certified Nursing Assistant Program - undefined
Cambridge Nursing Academy
Gaithersburg, Maryland08.2024
Skills
- Effective leadership
- Adaptability
- Effective conflict resolution
- Responsive to new challenges
- Strong verbal communication
- Fluent in Spanish
- Dedicated work ethic
- Exceptional customer service
- Accurate cash processing
Certification
CPR AND FIRST-AID CERIFICATION
Languages
Spanish
Native or Bilingual
Timeline
Server
Silver Diner
11.2024 - Current
Cook
The Dubliner
09.2014 - 03.2022
Certified Nursing Assistant Program - undefined
Cambridge Nursing Academy
High school -
Forestville High school
Similar Profiles
Jayla HarringtonJayla Harrington
Server/Bartender at Silver DinerServer/Bartender at Silver Diner
Jayla HarringtonJayla Harrington
Server/Bartender at Silver DinerServer/Bartender at Silver Diner
TJ TapawanTJ Tapawan
Server at Silver DinerServer at Silver Diner
Bobby NicholesBobby Nicholes
Toddler Teacher at TwobirdsToddler Teacher at Twobirds
Nayyar FarrowNayyar Farrow
SERVER at TED BulletinSERVER at TED Bulletin