Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Odessa Matz

Frostburg,MD

Summary

Dynamic sales associate with exceptional customer service skills honed at Lowes Home Improvement. Proven expertise in upselling and promotional support, consistently enhancing customer experiences. Adept at product guidance and retail operations, I thrive in fast-paced environments, ensuring customer satisfaction while maintaining store appeal and efficiency.

Overview

5
5
years of professional experience

Work History

Sales Associate

Lowes Home Improvment
04.2022 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.

Host

Cracker Barrel Restaurant
09.2020 - 03.2022
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Education

Bachelor of Arts - Fine Arts And Psychology

Frostburg State University
Frostburg, MD
05-2026

Skills

  • Promotional support
  • Upselling
  • Retail loss prevention
  • Product guidance
  • Exceptional customer service
  • Sales expertise
  • Hospitality and accommodation
  • Retail store operations
  • Excellent people skills

Interests

I enjoy creating 3-dimensional art, specifically ceramics I am well-versed in loading kilns and mixing glazes I am also interested in home improvement and have been gradually building my skills with power tools Recently, I have been interested in trying new things suck as cooking, baking, and physical activities

Timeline

Sales Associate

Lowes Home Improvment
04.2022 - Current

Host

Cracker Barrel Restaurant
09.2020 - 03.2022

Bachelor of Arts - Fine Arts And Psychology

Frostburg State University

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Odessa Matz