Okera Jenkins

• Manages weekly social media posts on Instagram, Facebook, and LinkedIn.
• Conducts market research to generate new business.
• Provides insights and recommendations to improve sales and brand awareness.

• Set up weekly planograms for store presentation
• Operates the cash register and assists customers at the self-checkout aisles
• Unload boxes from the daily morning truck and re-stock the shelves
• Gathers customer orders for pick up or delivery

• Conducted market research on the marketplace and competitors.
• Conducted SWOT analyses on the company's social media platforms.
• Generated social media marketing ideas to increase brand recognition and generate sales leads.
• Created weekly social media posts to enhance brand awareness.
• Increased Instagram followers by 36.9% over 90 days (31 new followers).
• Increased Instagram account reach by 3.5% over 90 days.
• Increased Instagram account engagement by 106% over 90 days.
  

• Placed online pickup, shipping, and delivery orders for customers who called in
• Diagnosed issues for customers
• Processed refunds, gift card balances, gift card refunds, and loyalty program information to customers

• Tracked all railcars leased by the Salisbury Refinery to ensure timely deliveries
• Created and sent a monthly railcar delivery schedule to the VP of Refined Oils
• Served as a liaison between the oil refinery and the VP providing a railcar weekly loading schedule
• Conducted AR tracking for customer past due balances
• Responsible for processing all orders for customers buying from the Salisbury oil refinery
• Occasionally traveled for meetings with potential and current customers
• A primary communication line between Perdue Agribusiness and oil customers such as Automatic Rolls, Tyson, T. Marzetti, Frito Lay, Maruchan, Utz, and several others
• Responsible for scheduling oil truck and railcar deliveries to customers
• Processed customer invoices and created customs paperwork for Canadian deliveries
• Created detention paperwork for late truck deliveries
• Developed proforma paperwork for customers
• Handled complaints from customers regarding their truck deliveries
• Sent daily Bill of Lading paperwork to the customers
• Reviewed contract information agreed upon between the trader and customer for accuracy
• Implemented a railcar tracking system that helped our leadership team assign specific cars for specific customers, in addition to tracking the average costs of shipments per month
• Personally received high remarks from our top companies for strong customer service performance at the yearly National Institute of Oilseed Products convention in March 2023
• Successfully developed reliable training materials for new employees pertaining to truck and railcar processes
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

• Traveled throughout Virginia to treat clients’ plant material
• Used fertilizers, pesticides, insecticides, fungicides, and growth regulators
• Scheduled appointments with clients
• Identified local trees and shrubs
• Identified plant diseases on local trees and shrubs
• Performed ash tree injections for the city of Alexandria
• Conducted elm and sycamore tree macro-injections in downtown Washington, D.C
• Assisted with tree removals, tree pruning, stump grinding, and log loading
• Aerified, overseeded, and fertilized residential lawns in Fairfax County, Virginia
• Personally selected to perform treatments at the Arlington National Cemetery and Marriner S
• Eccles Federal Reserve Board Building

• Responsible for payroll processing
• Participated in weekly conference calls and took care of nightly bank deposits
• Exuded vital customer service regularly
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Elevated the store from averaging in the bottom 25 out of 28 total stores to a consistent top 10 store ranking in the region
• Onboarded new employees with training and new hire documentation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

• Responsible for the care and maintenance of all plants in the greenhouse area during and prior to store opening
• Replenished all garden-related stock items (soil, mulch, sand, garden stones, etc.)
• Educated customers on specific plants and provided gardening tips

• Conducted carrot research through scholarly articles on the university database
• Participated in the 72nd Professional Agricultural Workers Conference at Tuskegee University (Presentation on Carrot Research)
• Worked both independently and collaboratively in a fast-paced laboratory environment.

• Maintained University greenhouses, laboratory, and organic/conventional fields
• Conducted independent work collecting leaf area index
• Collected and sorted tomatoes by grade from organic/conventional fields
• Assisted with soil analyses in laboratory setting