Oladiran Balogun
Seabrook
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills, and committed to leveraging these qualities to drive team success and contribute to organizational growth.
A results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Concierge
A CLASS CONCIERGE LLC
03.2024 - Current
- Collaborated with other departments on event planning and execution, ensuring seamless integration of concierge services within hotel operations.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and actively participating in team-building activities.
- Maintained detailed guest profiles to provide personalized recommendations for return visitors based on previous preferences noted during prior stays.
- Managed high-profile clients'' requests and ensured their expectations were exceeded through meticulous attention to detail.
- Mentored junior concierge team members, fostering a supportive work environment conducive to professional growth.
- Evaluated guest feedback to identify opportunities for improvement, implementing necessary changes to enhance service quality and overall satisfaction levels.
- Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
Concierge
Planned Companies
05.2023 - 03.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
3G Technician
Insight Global
06.2021 - 04.2023
- Conducted routine maintenance and troubleshooting for optimal equipment performance.
- Improved system reliability by adhering to preventative maintenance schedules.
- Performed diagnostic tests to ensure operational efficiency.
- Ensured safety compliance, maintaining equipment according to industry standards.
- Diagnosed technical issues for timely resolution and uninterrupted operations.
- Enhanced equipment performance with regular inspections and adjustments.
- Identified and replaced faulty components to ensure functionality.
- Improved workflow efficiency by quickly addressing and resolving technical issues.
- Installed new systems to support expansion and upgrade projects.
- Ensured high standards of operation with diligent maintenance practices.
- Trained junior staff on maintenance procedures for skill development.
Network Technician
TEK Systems
09.2019 - 05.2021
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Performed system patches, service packs, hot fixes and new security configurations.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Performed necessary maintenance to support network availability.
Low Voltage Technician
Data Watch Systems
09.2018 - 08.2019
- Mounted panels for motion detectors, keypads, and controls.
- Reduced downtime, diagnosing and repairing malfunctions in low voltage systems promptly.
- Demonstrated system use, maintenance, and care for customers.
- Optimized system performance with routine maintenance of low-voltage equipment and components.
- Demonstrated reliability as a team member by consistently meeting deadlines without compromising quality standards.
- Safeguarded clients' property during installations by adhering to best practices for cleanliness and damage prevention.
- Successfully managed multiple projects and several work teams on consistent basis.
Uber Partner
Uber Technologies Inc.
05.2015 - 08.2018
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Maintained a high driver rating through excellent communication and navigational skills.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
Education
No Degree - Cloud Security Foundation Program
Prince Georges Community College
Largo, MD05-2023
No Degree - Information Technology Security & Administration
My Computer Career.edu
Raleigh, NC03-2020
Bachelor of Science - Micro Biology
Olabisi Onabanjo University
Ago- Iwoye, Ogun State. Nigeria08-2008
Skills
- Exceptional communication
- Property management
- Guest relations
- Task delegation
- Greet Guests
Guest Accommodations
- Project Oversight
- Safety Procedures
Critical Thinking
Telephone Etiquette
Information Updates
Microsoft Onenote
Guest Satisfaction
Certification
- CompTIA Certification COMP001022036118
- AWS Cloud Practitioner 75KX6ZHC42Q41HSH
Timeline
Lead Concierge
A CLASS CONCIERGE LLC
03.2024 - Current
Concierge
Planned Companies
05.2023 - 03.2024
3G Technician
Insight Global
06.2021 - 04.2023
Network Technician
TEK Systems
09.2019 - 05.2021
Low Voltage Technician
Data Watch Systems
09.2018 - 08.2019
Uber Partner
Uber Technologies Inc.
05.2015 - 08.2018
- CompTIA Certification COMP001022036118
- AWS Cloud Practitioner 75KX6ZHC42Q41HSH
No Degree - Cloud Security Foundation Program
Prince Georges Community College
No Degree - Information Technology Security & Administration
My Computer Career.edu
Bachelor of Science - Micro Biology
Olabisi Onabanjo University
Similar Profiles
Gabriel NketiahGabriel Nketiah
Concierge Team Member at A-Class ConciergeConcierge Team Member at A-Class Concierge
Tariro Kunashe MabaraniTariro Kunashe Mabarani
Concierge at A-Class ConciergeConcierge at A-Class Concierge
Artavian RamboArtavian Rambo
Administrative Field Clerk at A1 Concierge Services LLCAdministrative Field Clerk at A1 Concierge Services LLC