olesea nicolai
LOUGHTON,Essex
Summary
Friendly Passenger Service Agent with extensive experience in customer-facing roles. Delivers first-class customer experiences through positive, professional service. Organised with good multitasking abilities for flexible adaptive desk assistance.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Passenger service agent
SWISSPORT'- STANSTED
2022.04 - Current
- Checked-in luggage and confirmed carry-on items met security requirements.
- Managed team member schedules and work assignments.
- Oversaw ticketing, gate and ramp services.
- Tagged luggage and routed to appropriate location for loading and screening.
- Performed boarding gate duties in line with airline schedule.
- Announced flight status updates and information about gate changes over PA system.
- Monitored security and maintained operational protocols.
- Instructed passengers on safety and emergency procedures and answered passenger enquiries.
- Spoke clearly to communicate easily with non-native speakers.
Shop assistant
QUIZ'
Stratford
2020.02 - 2022.10
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Operated cash registers with accuracy and processed cash and card transactions.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Updated product labelling and pricing to reflect discounts and offers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Accounts assistant
Nab Solutions LTD
London
2018.06 - 2020.01
- Verified items billed against items received, following up with vendors to reconcile variances.
- Reconciled all company accounts, including credit cards and expenses.
- Met deadlines by managing workload independently.
- Completed daily and monthly bank reconciliations and noted any discrepancies.
Education
NEW CITY COLLEGE
NVQ Level 1 -
NEW CITY COLLEGE- EPPING FOREST
EPPING 2020.09 - 2022.07
EPPING FOREST ENTRY 2 CABIN CREW -
NEW CITY COLLEGE
Skills
- Positive attitude and energetic
- Polite and professional
- Time management
- Team support
- Performance improvements
- Customer service management
- Ticketing
- Check-in processes
- Visa procedures
- Geographical knowledge
- Flight and hotel reservations
- Engaging leadership style
Languages
English
Fluent
Romanian
Native
Russian
Fluent
Timeline
Passenger service agent
SWISSPORT'- STANSTED
2022.04 - Current
NVQ Level 1 -
NEW CITY COLLEGE- EPPING FOREST
2020.09 - 2022.07
Shop assistant
QUIZ'
2020.02 - 2022.10
Accounts assistant
Nab Solutions LTD
2018.06 - 2020.01
NEW CITY COLLEGE
EPPING FOREST ENTRY 2 CABIN CREW -
NEW CITY COLLEGE