Olga Vazquez
Riverdale
Overview
11
11
years of professional experience
Work History
Service Receptionist
M&M Appliance
09.2022 - Current
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with onboarding new clients and securing paperwork completion.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Placed order for parts and processed parts return.
- Tracked important information in Excel spreadsheets.
- Assist customers with scheduling.
- Assist on placing orders for appliances.
- Provide appliance quotes to a property management.
- Collect Credit or debit card payments, processed transactions and updated relevant records.
- Verified receipt of items by comparing items received to items ordered.
Receptionist
Green Future Construction
02.2021 - 08.2021
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Kept records in CRM to maintain customer data.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Resolved customer problems and complaints.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Responded to inquiries from callers seeking information.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Corresponded with clients through email, telephone or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Invoiced clients after their job was completed.
- Schedule estimators for their estimate appointment.
Dispatcher
M&M Appliance Sales & Service
08.2016 - 03.2019
- Maintained updated and detailed records of calls in physical and electronic database.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Directed investigations to verify and resolve customer complaints.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Documented all changes in computer tracking system.
- Increased customer satisfaction by resolving delivery or installation issues.
- Kept all customers updated with there delivery or installation.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Answered 15-20 phone calls per day using a four line office phone.
Teller
Western Union
02.2016 - 08.2015
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Cashier Specialist
McDonald's
03.2014 - 12.2014
- Counted cash in register drawer at beginning and end of shift.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Quickly and accurately counted drawers at start and end of each shift.
- Checked prices for customers and processed items sold by scanning barcodes.
- Worked closely with Mangers to solve problems and handle customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and concerns to support positive customer experiences.
- Educated customers on promotions to enhance sales.
Education
GED -
Online GED
01-2025
Skills
- Bilingual
- Organization Skills
- Verifying coverage
- Service Planning
- Project organization
- Rapid data entry skills
- Excellent time management skills
- Microsoft Word
- Microsoft Excel
- Multitasking
- Updating logs
- Service Coordination
- Schedule Management
- Positive
- Microsoft PowerPoint
- Scheduling
Timeline
Service Receptionist
M&M Appliance
09.2022 - Current
Receptionist
Green Future Construction
02.2021 - 08.2021
Dispatcher
M&M Appliance Sales & Service
08.2016 - 03.2019
Teller
Western Union
02.2016 - 08.2015
Cashier Specialist
McDonald's
03.2014 - 12.2014
GED -
Online GED
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