Olha Horbenko
Chisinau
Summary
Experienced professional with extensive experience providing service to passengers on diverse international flights. Skilled in safety protocols, emergency handling, and delivering exceptional customer service. Previous roles contributed to enhanced complaint resolution, effective communication, and teamwork.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Buying Manager
Grafit Holding
Chisinau
03.2024 - Current
- Conducted market research on new products or services offered by suppliers.
- Managed relationships with key suppliers to ensure quality standards were met.
- Fostered collaboration and teamwork to secure optimal deals and drive success.
Cabin Crew Member
Wizz Air Hungary
Varsovia
12.2023 - 02.2024
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
- Served beverages and food items and provided key information about offerings to passengers during flights.
Client Support Specialist
Armatis Sp. z o.o.
Cracovia
10.2022 - 10.2023
- Provided technical support to customers over the phone and via email.
- Ensured that all customer inquiries were responded to promptly and accurately.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
BBA - Public Administration
Krakowska Akademia Im. A. F. Modrzewskiego
Cracovia07-2023
Erasmus -
HWG Ludwigshafen
Lugwigshafen Am Rhein, Germany07-2022
Skills
- Reliability and punctuality
- Emergency procedures
- Customer assistance
- Safety awareness
- Team building
- Conflict mediation
Languages
Ukrainian
First Language
Russian
Proficient (C2)
C2
English
Advanced (C1)
C1
German
Advanced (C1)
C1
Polish
Advanced (C1)
C1
French
Intermediate (B1)
B1
Romanian
Beginner (A1)
A1
Certification
CAA - Cabin Crew Attestation - issued by Wizz Air Hungary Ltd. on 24 Oct 2023
Timeline
Buying Manager
Grafit Holding
03.2024 - Current
Cabin Crew Member
Wizz Air Hungary
12.2023 - 02.2024
Client Support Specialist
Armatis Sp. z o.o.
10.2022 - 10.2023
BBA - Public Administration
Krakowska Akademia Im. A. F. Modrzewskiego
Erasmus -
HWG Ludwigshafen
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