Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Reed

Hancock,MD

Summary

Dynamic Case Manager with expertise in HIPAA compliance and insurance verification at Tristate Community Health Center. Proven ability to enhance patient satisfaction through effective communication and referral coordination. Strong organizational skills and a commitment to patient education have led to improved access to healthcare services and streamlined processes.

Experienced with managing complex patient referral processes efficiently and accurately. Utilizes medical terminology and patient care skills to ensure timely and effective communication between healthcare providers. Knowledge of healthcare coordination and referral management protocols that drive patient satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Case Manger /Medical Referral Specialist

Tristate Community Health Center
02.2024 - Current
  • Scheduled appointments with specialists on behalf of clients.
  • Verified insurance benefits and eligibility for imaging procedures before referring clients.
  • Coordinated with medical staff and patients to find cost-effective options for services.
  • Built professional relationships with service providers.
  • Track Referrals
  • Approve patients for Sliding Scale
  • Apply patients for Patient assistance programs
  • Linked families to relevant community support to meet non-medical needs.
  • Followed up with clients and specialists to inquire about experience and collect reports.
  • Improved patient satisfaction with the referral process through clear communication and thorough explanations of procedures.
  • Answered phone calls and messages for 3 -physician Primary medical facility, scheduling appointments, and handling patient inquiries.

Technician

Proctor and Gamble
06.2021 - 02.2024
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Customer Service Cashier

Sheetz
05.2020 - 06.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Supervisor

Subway
08.2018 - 03.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

High School Diploma -

Hancock Middle Senior Highschool
Hancock, MD
06.2021

Skills

  • HIPAA compliance
  • Insurance verification
  • Referral coordination
  • Pre-authorizations
  • Appointment scheduling
  • Multitasking
  • Excellent communication

Timeline

Case Manger /Medical Referral Specialist

Tristate Community Health Center
02.2024 - Current

Technician

Proctor and Gamble
06.2021 - 02.2024

Customer Service Cashier

Sheetz
05.2020 - 06.2021

Supervisor

Subway
08.2018 - 03.2020

High School Diploma -

Hancock Middle Senior Highschool

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Olivia Reed