Olivia Gozo
Hyattsville
Summary
Dynamic server with extensive experience at Capital Burger, and Founding Farmers, excelling in customer service and team collaboration. Proven track record in food safety oversight and conflict resolution, ensuring high standards of dining experiences. Adept at managing operations and training staff, fostering a positive atmosphere for both patrons and team members.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Capital Grille
Washington
07.2023 - Current
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Provided excellent customer service to ensure satisfaction.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Assisted in training new servers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Founding Farmers
Washington
07.2021 - Current
- I am currently a server
Supervisor
Sheetz
Frederick
02.2021 - 07.2021
- Responsible for upholding health and safety standards
- Maintained ongoing relationships with clients
- Demonstrated superior conflict resolution skills
- Handled billing and resolved discrepancies
- Managed inventory and fulfilled orders in a timely manner
- Managed day to day operations
Taco Bell Manager
Taco Bell
Frederick
10.2020 - 02.2021
- I am a shift leader
- I run and manage shifts while also knowing how to work in the kitchen or as a cashier
Server
My Thai Restaurant
Frederick
12.2019 - 12.2020
- I serve tables, prepare food, answer the phones door dash...grub hub..Uber eats etc...., work as a cashier and manage the restaurant when the owner isn't there
Crew Leader
Roy Rogers
Frederick County
09.2017 - 11.2019
- Worked as cashier
- Worked kitchen/grill
- Worked as manager
- Helped train new employees
- Worked the cash register
- Communicated with customers
- Helped customers with orders
- Made food
- Took out trash and recycling
- Maintained a positive attitude
Stock Clerk
Goodwill Industries
Frederick
06.2015 - 08.2015
Education
High school or equivalent - Culinary
Frederick High School
Frederick, MD05.2018
Frederick County Career & Technology Center
Frederick, MDFrederick Community College
Frederick, MDSkills
- Kitchen Management Experience
- Culinary Experience
- Food Safety
- Food Preparation
- Catering
- Restaurant Management
- Meal Preparation
- Supervising Experience
- Serving Experience
- POS
- Food Production
- Cooking
- Inventory Control
- Retail Sales
- Microsoft Word
- Restaurant experience
- Conflict management
- Merchandising
- Customer service
- Food safety
- Menu knowledge
- Team collaboration
- Employee training
- Cash handling
- Positive attitude
- Multitasking
- Beverage preparation
- Food and beverage pairings
- Responsible beverage service
- Food safety oversight
Certification
- ServSafe, 02/2016, 02/2021
- Food Handler Certification, 04/2021, 04/2026
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Customer Focus & Orientation, Expert, 09/2020
Timeline
Server
Capital Grille
07.2023 - Current
Server
Founding Farmers
07.2021 - Current
Supervisor
Sheetz
02.2021 - 07.2021
Taco Bell Manager
Taco Bell
10.2020 - 02.2021
Server
My Thai Restaurant
12.2019 - 12.2020
Crew Leader
Roy Rogers
09.2017 - 11.2019
Stock Clerk
Goodwill Industries
06.2015 - 08.2015
High school or equivalent - Culinary
Frederick High School
Frederick County Career & Technology Center
Frederick Community College