Olivia Nguyen
Columbia
Summary
Recent high school graduate and aspiring Biomedical Engineer student. Experienced and reliable in various areas of industry and services. Demonstrated ability in customer service, organization, scheduling, cash handling, and workspace harmony.
Overview
2
2
years of professional experience
Work History
Barista
PJS Coffee of New Orleans
10.2024 - Current
- Prepared various coffee and beignet recipes, operating espresso machines and coffee grinders.
- Greeted and handled customer transactions with friendly service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Receptionist
Innovative Psychiatry
06.2024 - 08.2024
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Developed and executed office marketing and business expansion plans.
- Organized materials for psychiatric providers
- Shadowed and conducted research on psychiatric treatments & patient care.
Receptionist
Medical and Aesthetic Dermatology
06.2024 - 08.2024
- Checked patients in and out for appointments, greeting patients with friendly attitude
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Kept patient medical records up to date, scanning insurance documents and waivers
- Scheduled future appointments for patients with the appropriate provider and treatment plan.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted in increasing company marketing and out-reach goals.
Summer Camp Pool Aide
Columbia Academy
06.2023 - 08.2023
- Supervised and aided campers ages ranging from preschool to middle school.
- Increased child safety by strapping life-jackets on campers, supervising play, and enforcing rules for children in the water.
- Cooperated and worked with public lifeguards, pool managers, and counselors
- Provided assistance to counselors in handing out snacks, transporting materials, and leading action for arrival and dismissal.
Education
Associate of Science - Biomedical Engineering
Howard Community College
Columbia, MD05-2026
High School Diploma -
Hammond High School
Columbia, Maryland05-2025
Skills
- Time management
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Cleanliness
- Organization skills
- Appointment scheduling
- Scheduling
- Data inputting
- Schedule management
Timeline
Barista
PJS Coffee of New Orleans
10.2024 - Current
Receptionist
Innovative Psychiatry
06.2024 - 08.2024
Receptionist
Medical and Aesthetic Dermatology
06.2024 - 08.2024
Summer Camp Pool Aide
Columbia Academy
06.2023 - 08.2023
Associate of Science - Biomedical Engineering
Howard Community College
High School Diploma -
Hammond High School
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