Olivia Oh
Silver Spring
Summary
Customer-focused team leader with extensive experience in relationship building and partnership cultivation, resulting in significant account retention and profit growth. Proven ability to introduce products and implement pricing strategies that align with customer needs, delivering effective solutions. Strong tactical skills in team development and performance optimization.
Overview
7
7
years of professional experience
Work History
Retail Manager
Woodmont Country Club
Rockville
12.2023 - Current
- Lead inventory management for the Golf, Racquets, and Fitness shops
- Generated a 3% revenue increase in the Golf Shop between 2024 and 2025 by deepening vendor relationships and optimizing brand partnerships.
- Recognized among the Top 100 Golf Shops in the Country for two consecutive years, including a Top 10 ranking in 2025.
- Collaborate with the Director of Retail on seasonal buying strategies and ongoing inventory restocks
- Contribute to the design and execution of custom merchandise for exclusive tournaments and in-shop collections
- Execute product merchandising based on a strategic marketing calendar
- Develop training materials for PGM summer interns to support retail operations
- Member, Association of Golf Merchandisers
Marketing/Membership Intern
Argyle Country Club
Silver Spring
08.2023 - 12.2023
- Design engaging social media marketing materials using Canva to promote club events and initiatives
- Assist the marketing coordinator in developing monthly newsletters to keep members informed of club updates and upcoming events
- Gain familiarity with membership offerings and assist with the prospective member process
Golf Shop Attendant
Argyle Country Club
Silver Spring
07.2019 - 12.2023
- Foster strong member relationships and welcome new members to the club
- Manage member check-ins using JONAS for assigned tee times
- Support golf shop merchandising, displays, and overall visual standards
Education
Bachelor of Science - Marketing
University of Maryland
College Park05.2024
Skills
- Canva
- Social media
- Microsoft Office Suite
- Upselling
- Cross-selling
- Goal-driven mindset
- Adaptable in fast-paced hospitality settings
- Relationship building
- Client retention
- Cross-functional collaboration
Timeline
Retail Manager
Woodmont Country Club
12.2023 - Current
Marketing/Membership Intern
Argyle Country Club
08.2023 - 12.2023
Golf Shop Attendant
Argyle Country Club
07.2019 - 12.2023
Bachelor of Science - Marketing
University of Maryland