Olivia Tun
Gaithersburg
Summary
Dynamic Benefits and Total Rewards professional with over 7 years of experience in health and welfare benefits, leave administration, and compensation support. Proven expertise in Workday benefits administration, open enrollment, reward analytics, payroll coordination, and compliance processes. Skilled in fostering cross-functional collaboration, conducting data analysis, enhancing employee support, and driving process improvements to optimize organizational effectiveness. Committed to delivering strategic solutions that enhance employee satisfaction and align with business objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Benefits Specialist
Westat
Bethesda, MD
02.2025 - Current
- Managed administration of comprehensive benefit plans, ensuring seamless operation of medical, dental, vision, life, disability, and retirement services.
- Partnered with HRIS and payroll teams to streamline Workday benefits configuration, testing, and reporting, ensuring process improvements.
- Managed resolution of vendor issues to ensure seamless operations and maintain strong partnerships with benefits carriers and administrators.
- Coordinated open enrollment initiatives to enhance employee understanding of benefits through communication, system testing, and vendor collaboration.
- Supported ACA compliance initiatives, conducted payroll deduction audits, and generated benefits reports to ensure timely and accurate data delivery.
- Conducted comprehensive benefits orientations to clarify leave, disability eligibility, and retirement plan options for employees.
- Facilitated process improvements and enhanced employee experience through comprehensive benefits audits and data analysis.
- Created comprehensive training resources to enhance team knowledge and efficiency regarding benefits enrollment.
- Coordinated efforts with cross-functional teams to optimize onboarding processes, ensuring seamless benefits enrollment for new hires.
- Streamlined reporting processes to support data accessibility through trend analysis, automation identification, and development of standardized dashboard templates.
- Conducted analysis of benefit plan utilization trends to identify strategies for reducing costs and enhancing employee satisfaction.
Benefits Specialist
Supernal
Washington, D.C.
01.2024 - 12.2024
- Administered comprehensive employee benefits programs to ensure compliance and enhance employee satisfaction with health, dental, vision, life, and disability options.
- Conducted analysis of benefits data and generated insightful reports to optimize program effectiveness.
- Engaged with vendors, brokers, payroll, and HR stakeholders to address and resolve escalated employee benefit issues, ensuring seamless operations.
- Delivered comprehensive benefits orientations for new hires to promote awareness of total rewards programs.
- Managed accurate maintenance of employee records and benefits data to support auditing processes.
- Reviewed and validated benefit claims to uphold operational efficiency and customer satisfaction.
- Managed employee benefit programs to maintain compliance with regulatory standards and internal policies.
Benefits Coordinator (Contractor)
Supernal (Insight Global)
Washington, D.C.
08.2023 - 01.2024
- Partnered with HRIS teams to enhance enrollment workflows and maintain accuracy of benefits data.
- Managed processing of invoices and resolution of payroll discrepancies to maintain compliance with employee benefits and compensation policies.
- Streamlined onboarding procedures to enhance employee experience and address benefits enrollment and leave inquiries.
- Ensured precise documentation and facilitated administrative functions to enhance benefits operations.
- Managed benefits enrollment and orientation initiatives to support seamless onboarding for new employees.
- Facilitated employee benefit inquiries to ensure accurate understanding of health plans and retirement options.
Human Resources Associate
OAASYS, Inc.
Bethesda, MD
09.2020 - 08.2023
- Oversaw employee benefits enrollment eligibility reviews and streamlined leave administration processes. Led efforts to manage life status changes for employees effectively.
- Facilitated communication by responding to employee questions about retirement plans, benefits, payroll deductions, and leave policies.
- Coordinated onboarding processes and employee orientation programs to enhance workforce integration and maintain compliance standards.
- Maintained precise employee records and generated reports to support HR operations.
- Refined recruitment strategies to improve candidate engagement and minimize time-to-fill metrics for vacancies.
- Created and launched comprehensive onboarding initiatives aimed at facilitating smooth transitions for new employees.
Sales Support Consultant
Cigna
Sunrise, FL
09.2018 - 03.2020
- Coordinated activities to support the implementation and renewal of employee benefit plans and total rewards initiatives.
- Coordinated production of compliant benefit summaries to enhance collaboration between sales teams, vendors, and clients.
- Maintained accurate HRIS records and facilitated prompt updates to employee benefits to support organizational efficiency.
- Coordinated comprehensive onboarding and benefits orientation sessions to enhance employee understanding.
- Facilitated dialogue between sales teams and clients to ensure seamless order processing and client satisfaction.
- Addressed customer inquiries to ensure timely resolutions and foster enhanced satisfaction.
Education
M.B.A. -
Nova Southeastern University
Davie, FL06-2020
J.D. -
University of Pittsburgh
Pittsburgh, PA05-2018
Bachelor of Science - Psychology
Towson University
Baltimore, MD05-2015
Skills
- Compensation and benefits management
- Employee benefits management
- Life and disability management
- Compensation Operations Support
- Reward Analytics & Reporting
- Workday Benefits Administration
- HR technology integration
- Open Enrollment Coordination
- Vendor Management & Oversight
- Employee Benefits Orientation
- ACA Compliance & Form 1095-C
- Payroll Deduction Reconciliation
- Data Analysis & Reporting
- Excel & Large Data Set Management
- Employee Communications
- Knowledge Content Support
- Workflow optimization
- Regulatory Compliance
- Cross-Functional Collaboration
- Payroll coordination
- Leave management
Certification
- Workday Basics
- Workday Beyond Basics
Timeline
Benefits Specialist
Westat
02.2025 - Current
Benefits Specialist
Supernal
01.2024 - 12.2024
Benefits Coordinator (Contractor)
Supernal (Insight Global)
08.2023 - 01.2024
Human Resources Associate
OAASYS, Inc.
09.2020 - 08.2023
Sales Support Consultant
Cigna
09.2018 - 03.2020
M.B.A. -
Nova Southeastern University
J.D. -
University of Pittsburgh
Bachelor of Science - Psychology
Towson University