Olufemi Alli
Owings Mills
Summary
Dedicated and customer-focused professional with experience in retail, hospitality, and healthcare settings. Skilled in providing excellent customer service, handling transactions, managing front desk operations, and assisting with daily business functions. Adaptable and efficient in fast-paced environments with strong communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Barista and Cashier
Johns Hopkins Hospital
Baltimore
08.2024 - Current
- Prepare and serve a variety of beverages, including coffee, tea, and specialty drinks, ensuring high-quality standards
- Handle cash, credit, and mobile transactions with accuracy and efficiency
- Maintain a clean and organized workspace while adhering to health and safety regulations
- Provide excellent customer service by engaging with patients, visitors, and staff to enhance their experience
- Assist with inventory management, restocking supplies, and coordinating with team members to ensure smooth operations
Front Desk Associate
Aloft BWI Baltimore Washington International Airport
Linthicum Heights
06.2023 - 12.2024
- Greeted and assisted guests with check-ins, check-outs, and special requests, ensuring a smooth and welcoming experience
- Managed reservations, room assignments, and cancellations through the hotel’s booking system
- Provided information about hotel amenities, local attractions, and transportation options to enhance guest satisfaction
- Handled guest inquiries, complaints, and conflict resolution with professionalism and efficiency
- Processed payments, managed billing issues, and maintained accurate financial records
Cashier and Retail Associate
Wegmans Food Markets
Owings Mills
01.2018 - 01.2023
- Processed customer purchases, handled cash transactions, and provided assistance with self-checkout lanes
- Assisted customers with product inquiries, price checks, and locating merchandise within the store
- Stocked and replenished shelves, maintained store cleanliness, and organized displays to enhance the shopping experience
- Collaborated with team members to improve store efficiency and ensure customer satisfaction
- Followed company policies and procedures for loss prevention, product handling, and customer service excellence
Education
Bachelor’s Degree -
Towson University
Towson, MD12.2025
High School Diploma -
Owings Mills High School
Owings Mills, MD01.2016
Skills
- Customer Service & Communication
- Cash Handling & Point of Sale (POS) Operations
- Hospitality & Front Desk Management
- Inventory Management & Merchandising
- Problem-Solving & Conflict Resolution
- Multitasking in Fast-Paced Environments
- Team Collaboration & Leadership
Timeline
Barista and Cashier
Johns Hopkins Hospital
08.2024 - Current
Front Desk Associate
Aloft BWI Baltimore Washington International Airport
06.2023 - 12.2024
Cashier and Retail Associate
Wegmans Food Markets
01.2018 - 01.2023
Bachelor’s Degree -
Towson University
High School Diploma -
Owings Mills High School