Olufunlayo Soremekun

Manage and oversee billing and collections procedure, ensuring timely submission .

Resolve claim discrepancies utilizing specializes software (Officeally )

Act as a liaison between patients and insurance companies to resolve eligibility and payment discrepancies

Review and update payment information and records, addressing issues using insurance company website when needed.

Proficient in ICD coding

Managing patient confidentiality

Monitor claims from processing to payment, staying informed on changes in insurance policies, ICD codes and procedure modifier.

• Presented company offerings at industry events, generating interest from prospective clients and partners.
• Analyzed and interpreted sales metrics to support critical decision-making and establish reliable sources of business intel.
• Oversaw project timelines by coordinating resources, monitoring progress, and making necessary adjustments as needed to meet deadlines successfully.
• Generating interest from prospective clients and partners

• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Analyzed and assess data using appropriate models and measurement tools, contributing to informed decisions making processes.
• Create an effective complaint tracker to monitor the complaints from the different branches within lagos and outside.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Processed and update customer information, including pins, statements, references, ensuring accuracy and confidentiality in all transactions.
• Was able tot help the branch organize their file room to make it easier to look for customer bank files.

• Implemented initiatives to improve customer satisfaction and increase repeat business.
• Facilitated the opening and processing of new accounts
• Ensuring seamless onboarding and tailored financial solution for clients.
• Collected data on competitors' pricing and promotions through primary and secondary research techniques.