Oluwakemi Oyeleke
Cardinal Health care solution
Upper Marlboro,MD
1
Certification
24
years of professional experience
Dedicated customer service professional skilled in multitasking and time management. Committed to creating positive customer experiences while adeptly adapting to new challenges. Strong problem-solver with a track record of building solid relationships with clients and team members, contributing to team success and achieving positive outcomes.
Work History
CMT
1 Year 6 Months- Prepared specimens for testing and examination to ensure accurate diagnostic results.
- Maintained detailed records of patient care and progress to facilitate effective communication with physicians and supervisors.
- Maintained records of patient care, condition, progress, or problems to report and discuss observations with physician or supervisor.
- Provided assistance in administering medication while monitoring side effects or adverse reactions.
- Assisted in the preparation of specimens for testing and examination.
- Recorded test or medical data for reports using narratives, charts or graphs.
- Recorded medical data for reports using narratives and charts to support clinical decision-making.
Childcare Educator
3 Years 3 Months- Observed child behavior to identify needs and tailored activities to support development.
- Monitored individual children during play times and ensured that everyone was included in activities.
- Observed child behavior to assess their needs and plan activities accordingly.
- Monitored children during play times to foster inclusion and enhance social interactions.
- Established relationships with parents and guardians through consistent communication to support child progress.
- Participated in workshops, trainings and conferences to improve educational skills.
Customer Service Receptionist
1 Year 6 Months- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Managed time efficiently to respond to customer inquiries in a timely manner.
- Identified improvement opportunities in customer experience process to enhance service delivery.
- Monitored customer feedback via surveys and phone calls to inform service improvements.
- Developed strategies to address common issues in customer experience, improving overall satisfaction.
- Developed strategies for addressing common issues that arise during the customer experience journey.
- Ensured customer trust by maintaining strict confidentiality of account details. with customers' account information.
Education
- COSMETOLOGY
The Neuroscience of Addition
- Business Administration
- Public Administration
Skills
Verbal communication
Multitasking and organization
Patient advocacy
Patient care
Team collaboration
Patient care coordination
Time management
Accomplishments
- NU EXPRESSION Certificate of Accreditation 2009
Certification
- The Neuroscience of Addition 2026
- Registered Behavior Technician 2024
- Certified Medication Technician 2024
- CPR Basic life support 2024
- Introduction to Cybersecurity Foundation 2023
- Cosmetologist 2010
Timeline
CMT
Cardinal Health care solution
04.2023 - 10.2024Read More
Childcare Educator
FIBC
01.2002 - 04.2005Read More
Customer Service Receptionist
Pilgrims Welfare Board
05.2000 - 11.2001Read More
Kwara State Polytechnic
from Public Administration
Read More
Lagos State University
from Business Administration
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Hair Academy
from COSMETOLOGY
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Walden University School of Lifelong Learning
The Neuroscience of Addition
Read More