Summary
Work History
Education
Skills
Timeline
Generic

Oluwatimileyin Martins

Bowie

Summary

Friendly and resourceful customer service professional with hands-on experience supporting students at the Financial Aid Empowerment Center. Known for helping people feel heard and guided, whether answering questions, solving issues, or pointing them in the right direction. Comfortable using customer service tools and working as part of a team to improve service quality. Helped boost student satisfaction by 20% through clear communication, patience, and a genuine desire to help. Strong time management and multitasking skills make it easy to stay organized and keep things running smoothly.

Work History

Customer Service Representative

Financial Aid Empowerment Center
07.2025 - Current
  • Assisted customers and provided accurate information on products and services.
  • Resolved customer complaints by identifying issues and implementing effective solutions.
  • Learned to navigate customer service software to manage client interactions efficiently.
  • Collaborated with team members to ensure a positive customer experience and enhance service delivery.
  • Strong communication skills when interacting with different customers.

Education

Master of Science - Engineering

Prince George's Community College
Upper Marlboro, MD
05-2027

Skills

  • Communication Skills

  • Teamwork

  • Time Management

  • Computer Software

  • Attentative

Timeline

Customer Service Representative

Financial Aid Empowerment Center
07.2025 - Current

Master of Science - Engineering

Prince George's Community College

Similar Profiles

  • Abrar Siddiqui

    Abrar SiddiquiAbrar Siddiqui

    Financial Coach and Counselor at Financial Empowerment Center - NJCDCFinancial Coach and Counselor at Financial Empowerment Center - NJCDC

  • Gerardo Tienda

    Gerardo TiendaGerardo Tienda

    FEC Intern at SERJobs/Houston Financial Empowerment CenterFEC Intern at SERJobs/Houston Financial Empowerment Center

  • Melinda Espinoza

    Melinda EspinozaMelinda Espinoza

    Student Assistant at University of San Diego: Office of Financial Aid - Student Employment Center (SEC)Student Assistant at University of San Diego: Office of Financial Aid - Student Employment Center (SEC)

  • Edward Colón

    Edward ColónEdward Colón

    Physical Scientist III at LynkerPhysical Scientist III at Lynker

  • Isiah Drewery

    Isiah DreweryIsiah Drewery

    IT Device Repair Intern at Prince George’s County Forestville Tech Repair CenterIT Device Repair Intern at Prince George’s County Forestville Tech Repair Center

CREATE PROFILE
Oluwatimileyin Martins