Summary
Work History
Education
Skills
Timeline
Generic

Oluwatimileyin Martins

Bowie

Summary

Friendly and resourceful customer service professional with hands-on experience supporting students at the Financial Aid Empowerment Center. Known for helping people feel heard and guided, whether answering questions, solving issues, or pointing them in the right direction. Comfortable using customer service tools and working as part of a team to improve service quality. Helped boost student satisfaction by 20% through clear communication, patience, and a genuine desire to help. Strong time management and multitasking skills make it easy to stay organized and keep things running smoothly.

Work History

Customer Service Representative

Financial Aid Empowerment Center
07.2025 - Current
  • Assisted customers and provided accurate information on products and services.
  • Resolved customer complaints by identifying issues and implementing effective solutions.
  • Learned to navigate customer service software to manage client interactions efficiently.
  • Collaborated with team members to ensure a positive customer experience and enhance service delivery.
  • Strong communication skills when interacting with different customers.

Education

Master of Science - Engineering

Prince George's Community College
Upper Marlboro, MD
05-2027

Skills

  • Communication Skills

  • Teamwork

  • Time Management

  • Computer Software

  • Attentative

Timeline

Customer Service Representative

Financial Aid Empowerment Center
07.2025 - Current

Master of Science - Engineering

Prince George's Community College

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Oluwatimileyin Martins