Omar Williams
Temple Hills
Summary
Dynamic and results-driven professional with a proven track record at Trinity Social and Grill, excelling in customer support and teamwork. Skilled in inventory management and problem-solving, I consistently enhanced guest satisfaction and operational efficiency, contributing to a positive dining experience and fostering strong team collaboration.
Overview
7
7
years of professional experience
Work History
Sales Associate
Trinity Social and Grill
04.2023 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Processed customer transactions accurately using POS systems.
- Collaborated with team members to maintain a welcoming dining environment.
- Assisted in inventory management, ensuring stock availability and organization.
- Trained new staff on operational procedures and customer engagement techniques.
- Resolved customer inquiries and complaints effectively, promoting positive experiences.
- Participated in weekly team meetings to discuss menu updates and promotional events.
Stock Clerk
Ourisman Chevrolet
08.2023 - 08.2024
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Operated warehouse equipment, including forklifts and pallet jacks, to facilitate efficient stock movement.
- Organized merchandise displays, optimizing visibility and accessibility for customers and staff.
- Collaborated with team members to streamline receiving processes, enhancing overall operational efficiency.
- Implemented system for tracking damaged items, reducing loss and improving inventory accuracy.
- Coordinated with suppliers to resolve discrepancies in shipments, maintaining strong vendor relationships.
- Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
- Greeted customers and directed to requested products.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Aided in warehouse space optimization through strategic reorganization of stored products for easier access.
- Answered customer questions and provided detailed product information.
Medical Courier
Runners
01.2021 - 08.2024
- Coordinated timely delivery of medical supplies to healthcare facilities, ensuring adherence to safety protocols.
- Maintained accurate records of deliveries and pickups, enhancing tracking efficiency and accountability.
- Implemented route optimization strategies, reducing delivery times and costs through effective planning.
- Trained new couriers on operational procedures, promoting consistent service quality and compliance with regulations.
- Monitored vehicle maintenance schedules, ensuring reliability and safety of transport vehicles for medical deliveries.
- Collaborated with healthcare professionals to address urgent delivery requests, improving overall client satisfaction rates.
- Developed streamlined processes for handling sensitive materials, minimizing risk during transportation of critical items.
Overnight Associate
Giant Food
01.2019 - 01.2020
- Managed inventory levels to ensure product availability for overnight operations.
- Operated equipment safely and efficiently to support stocking processes.
- Collaborated with team members to maintain a clean and organized workspace.
- Assisted in training new associates on operational procedures and safety protocols.
- Implemented workflow improvements to enhance efficiency during overnight shifts.
- Monitored stock rotation to minimize waste and ensure product freshness.
- Conducted quality checks on products to uphold store standards and customer satisfaction.
- Coordinated with management to address issues impacting overnight operations effectively.
Education
High School Diploma -
Tall Oaks Vocational High School
Bowie, MD01-1996
Skills
- Customer support
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Stock Clerk
Ourisman Chevrolet
08.2023 - 08.2024
Sales Associate
Trinity Social and Grill
04.2023 - Current
Medical Courier
Runners
01.2021 - 08.2024
Overnight Associate
Giant Food
01.2019 - 01.2020
High School Diploma -
Tall Oaks Vocational High School