Open To Work
Omazuru Egbuta
Lanham
Work Preference
Summary
Detail-oriented professional with expertise in customer service and operations. Proficiency in managing office tasks and maintaining records, complemented by foundational knowledge in cybersecurity and data analysis. Known for professionalism and teamwork while ensuring accuracy in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service & Operations Supervisor
Denco International Foods
Hyattsville
09.2021 - 01.2025
- Provided professional customer service, resolved inquiries, and maintained positive client relationships.
- Managed high-volume phone calls, directed inquiries, and facilitated communication with customers and vendors to ensure prompt service.
- Coordinated team workflow and supported staff to enhance operational efficiency and responsiveness.
- Managed daily front-office operations and ensured smooth business workflow.
- Executed accurate data entry, processed transactions, and organized records to streamline administrative processes.
- Prepared business documents, reports, and administrative paperwork.
- Assisted with scheduling, inventory documentation, filing, and record organization.
- Maintained confidentiality while handling sensitive customer and business information.
- Utilized Microsoft Word, Excel, Outlook, and other office tools to complete administrative tasks.
Crew Member
Chipotle Mexican Grill
Lanham
06.2024 - 07.2024
- Provided prompt customer service in high-volume environment to enhance customer satisfaction.
- Worked with team members to ensure seamless operations during peak hours.
- Adhered to operational, safety, and food preparation standards to uphold service quality.
Education
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
Maryland, USA06-2027
Associate of Applied Science - Cybersecurity
Prince George's Community College
Largo, MD12-2025
Skills
Technical & IT Skills
- Technology
- Project management
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Email & Calendar Management
- Cybersecurity Fundamentals
- Basic SOC Monitoring & Log Review
- System Organization & Troubleshooting
- AI Content Evaluation
- Data Annotation & Data Labeling
- Prompt Analysis & Instruction Compliance
- Image Evaluation & Visual Data Assessment
- Research & Information Verification
- Structured Feedback & Quality Assurance
Administrative and Office Skills
- Administrative Support
- Microsoft Excel
- Data analysis
- Customer service
- Data Entry & Record Management
- Document Preparation & Filing
- Appointment Scheduling
- Multi-line Phone Systems
- Customer Service & Client Relations
- Office Workflow Coordination
- Confidential Information Handling
- Inventory & Office Supply Management
- Professional Strengths
- Time Management
- Attention to Detail
- Problem Solving
- Team Collaboration
- Clear and Professional Communication
- Task Organization
- Adaptability in Fast-Paced Environments
AI & Technical Project Experience
- Text Classification & Data Annotation Project, Independent Project – 2025, Created and labeled structured datasets for text classification tasks., Categorized text into sentiment groups (positive, neutral, negative)., Evaluated outputs for clarity, consistency, and correctness., Strengthened analytical thinking and structured evaluation skills.
- Multimodal AI Evaluation Project, Independent Project – 2025, Analyzed text, prompts, and images for accuracy, relevance, and instruction compliance., Provided structured feedback to improve AI model performance., Assessed visual and written content for quality and consistency.
Affiliations
- soccer coach
passion for soccer
Timeline
Crew Member
Chipotle Mexican Grill
06.2024 - 07.2024
Customer Service & Operations Supervisor
Denco International Foods
09.2021 - 01.2025
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
Associate of Applied Science - Cybersecurity
Prince George's Community College