OMOTAYO WRIGHT

Manager's Assistant

OSI Global

04.2022 - 11.2024

Resolved customer complaints and handled refunds and returns to promote satisfaction
Helped oversee the daily operations of the store, managing staff and inventory
Tracked store inventories and replenished products according to demand
Communicated with clients to address questions, concerns, and needs and provide quality customer service
Technical Skills
1
Network fundamentals: Understand network protocols, architectures, and devices, such as routers, switches, and firewalls
2
Operating Systems: Install, configure, and troubleshoot Windows, macOS, and Linux operating systems
3
Hardware installation: Install and configure computer hardware, including CPUs, RAM, and peripherals
4
Software installation: Install and configure software applications, including productivity suites and security software
5
Troubleshooting: Diagnose and resolve technical issues using various tools and techniques
Practical Experience
1
Network setup and configuration: Set up and configure local area networks (LANS), wide area networks (WANS), and wireless networks
2
Device installation and configuration: Install and configure network devices, such as printers, scanners, and routers
3
Troubleshooting and repair: Troubleshoot and repair computer systems, networks, and equipment
4
Maintenance and upgrades: Perform routine maintenance tasks, such as backups and updates, and upgrade hardware and software as needed
5
Help desk support: Provide technical support to users, either in-person or remotely
Soft Skills
1
Communication: Develop strong communication skills to effectively explain technical concepts to non-technical users
2
Problem-solving: Improve problem-solving skills to diagnose and resolve complex technical issues
3
Time management: Learn to prioritize tasks and manage time effectively to meet deadlines and respond to urgent technical issues
4
Teamwork: Collaborate with other IT staff to resolve technical issues and implement new technologies
5
Adaptability: Stay up-to-date with new technologies and adapt to changing technical environments
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.