OMOTAYO WRIGHT
Baltimore
Summary
Dynamic professional with extensive experience as a Manager's Assistant at OSI Global, excelling in customer service and staff supervision. Proven ability in network troubleshooting and technical support, enhancing operational efficiency. Recognized for exceptional problem-solving skills and a commitment to fostering positive customer relations, driving satisfaction and loyalty. Ambitious and optimistic professional with strong track record in providing exceptional support to management through articulate communication and effective coordination. Highly enterprising with knack for standing out and driving team success in dynamic environments. At ReliaSource, I leveraged my expertise in network troubleshooting and a knack for teamwork to enhance IT operations. My proactive approach in implementing preventive maintenance procedures and optimizing network configurations led to a significant reduction in system downtime. Renowned for my friendly demeanor and professional resolve, I consistently improved user experiences and IT system efficiencies.
Overview
3
3
years of professional experience
Work History
IT Technician
ReliaSource
01.2025 - 03.2025
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
Manager's Assistant
OSI Global
04.2022 - 11.2024
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Helped oversee the daily operations of the store, managing staff and inventory
- Tracked store inventories and replenished products according to demand
- Communicated with clients to address questions, concerns, and needs and provide quality customer service
- Technical Skills
- 1
- Network fundamentals: Understand network protocols, architectures, and devices, such as routers, switches, and firewalls
- 2
- Operating Systems: Install, configure, and troubleshoot Windows, macOS, and Linux operating systems
- 3
- Hardware installation: Install and configure computer hardware, including CPUs, RAM, and peripherals
- 4
- Software installation: Install and configure software applications, including productivity suites and security software
- 5
- Troubleshooting: Diagnose and resolve technical issues using various tools and techniques
- Practical Experience
- 1
- Network setup and configuration: Set up and configure local area networks (LANS), wide area networks (WANS), and wireless networks
- 2
- Device installation and configuration: Install and configure network devices, such as printers, scanners, and routers
- 3
- Troubleshooting and repair: Troubleshoot and repair computer systems, networks, and equipment
- 4
- Maintenance and upgrades: Perform routine maintenance tasks, such as backups and updates, and upgrade hardware and software as needed
- 5
- Help desk support: Provide technical support to users, either in-person or remotely
- Soft Skills
- 1
- Communication: Develop strong communication skills to effectively explain technical concepts to non-technical users
- 2
- Problem-solving: Improve problem-solving skills to diagnose and resolve complex technical issues
- 3
- Time management: Learn to prioritize tasks and manage time effectively to meet deadlines and respond to urgent technical issues
- 4
- Teamwork: Collaborate with other IT staff to resolve technical issues and implement new technologies
- 5
- Adaptability: Stay up-to-date with new technologies and adapt to changing technical environments
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Skills
- Customer service
- Staff supervision
- Customer relations
- Staff training and development
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- System administration
- Network maintenance
- Help desk operations
- Application installations
Timeline
IT Technician
ReliaSource
01.2025 - 03.2025
Manager's Assistant
OSI Global
04.2022 - 11.2024
Similar Profiles
Sarah Yisarel-EatonSarah Yisarel-Eaton
Volunteer at Mercy Medical Center Baltimore MdVolunteer at Mercy Medical Center Baltimore Md
Shannon JacksonShannon Jackson
Manager Trainee at Mercy HospitalManager Trainee at Mercy Hospital
Johnalys FerrerJohnalys Ferrer
Research Assistant - CROWN Research Project at Johns Hopkins School of NursingResearch Assistant - CROWN Research Project at Johns Hopkins School of Nursing
JOHNNIE HUDSONJOHNNIE HUDSON
Warehouse Worker at PBD WorldwideWarehouse Worker at PBD Worldwide
HARSH PRAJAPATIHARSH PRAJAPATI
IT Technician at Samuel Marsden Collegiate SchoolIT Technician at Samuel Marsden Collegiate School